Forge Hardware StudioReviews of forgehardwarestudio.com

Horrible customer service. You can only access them by email not phone. Terrible communication. For an expensive product line they can do better! Too many other vendors out there to deal with this headache!!!

First red flag - you can only access this company by email. No phone calls. Second red flag - return policy is 14 days. I don’t know of any construction project where you could meet a 14 day return? You better get it right and hope for no issues the first time or you are up a creek with Forge Hardware Studio. Keep shopping! Better prices and customer service is everywhere!

Read all the bad reviews on returning items and believe them. I didn’t. I got screwed. Rude customer service and a business that borders on crooked. Shop else where... D Lawless Hardware or Home Depot Online have Same products at lower prices and much better customer service.

Had a sample sent and it was completely damaged, it looked like it was dropped off a truck on the highway. I told them and returned it and they said I damaged it and wouldn’t refund it. Stay away from this joke of a company

Pretty awful customer service and no available replacement parts. Ordered a slew of wall hooks which only came with 2 screws each in a pretty rare finish. A couple of the screws got stripped or damaged during install. Customer service rep basically berates me for having the utter gall to damage a couple of screws during an installation of a project before informing me that replacements aren't available offers to let me buy additional hooks with the screws to replace the screws. Buy specialty hardware elsewhere and save yourself the trouble. My architect and owner aren't happy at all about having to replace an entire wall of hooks because the company doesn't offer any replacement parts.

Unfortunately, ordered the wrong hardware and forgot to mail it back within the 14 days. Overshot by a couple of days when I forgot them in the trunk of my car. When I inquired they sent me their policy and a smart ass note to review their policy of which I already had reviewed it. Not impressed at all.

I love the hardware but unfortunately they do not respond to email. Was missing one knob. Emailed 3 times. No response. Ended up just buying another one. My order was small, can't imagine having a large order and no customer service. Sadly I Wouldn't recommend....just because of the lack Of response. Product is great.

Worst customer service. Passive aggressive. Dishonest. Delayed shipping. _______ In response to Forge: It took 52 days to receive my handles. 52 days-- that is over two months of me having to follow up to see the status of my items. Please re-read her emails to me and USPS tracking. You'll understand why she received a 1 star.