Kevin M.
Poor Experience.
Walking in the mall, the sales lady handed me a sample and I said thanks, she then made pleasant conversation and asked if I was still looking for a mother’s day gift. She seemed nice enough, I’m in sales so I figured i would let her present the product. She was kind and very friendly. I wanted to buy from her but they clearly hit me way over MSRP, a dimwit could figure that out. Eventually backed it down to some kind of discount, whatever, was irritating that they can’t just sell products with out trying to swindle people. I purchase what I like and was ready to leave, then she brings this guy to me... this guy proceeds to more or less force me into listening to a presentation by putting creams on me and not letting me leave. At this point I’m about an hour into it and he keeps me there for another 30 minutes easy on the rare day I take off to basically shove product down my throat and won’t let me leave until I say yes. I own my own business and days off are my most precious asset, as most days I work 14 hours a day and take no days off. I was so aggravates with the underhanded tactics that I decided to purchase the product so I could leave. I actually liked your product but the experience this retailer gave me has turned me and my wife (who spends tons of money on skin care, who was originally who this was for) off more than likely for good. I wasted enough money to have bought her a second present that she will actually use just so I can continue to spend my day off with my wife and child. As it stands not sure if we will use the product or just give to friends. Again, as a business owner, your brand’s reputation is a major asset, and if you allow these third party distributor snake oil salesmen to run around with your product you’ll either never grow or die out from bad publicity. I thought the product after demonstration was decent, but will not ever purchase again. I will personally advocate against the product just because of the poor experience. Luxury goods value comes not just from quality ingredients and professional packagaing and branding, but quality experiences.
Response from Forever Flawless Enterprises, LLC.May 31, 2019
Hello Kevin, Thank you for your feedback, we truly appreciate it. Each location is an independently owned and operated, 3rd party business. Because they are authorized to retail our brand, we take everyone's feedback seriously. We sincerely agree with you that sales should not be pushy and will most certainly address this issue with this particular retailer. Again, we truly apologize for your less that wonderful experience. Forever Flawless Customer Service