ForecourteyeReviews of forecourteye.com

Aggressive communication with completely false accusation. Pictures of me fuelling a petrol car with a drive away claim for diesel. Tesco station log shows I paid for petrol on date/time stated, as does my bank debit card log. Tesco apologised ‘It happens all the time’ and told me they’d cancel the claim. Of course, ten days later yet another aggressive letter of claim.

A total shower or utter incompetence!!! Starts with a threatening letter, saying we’d not paid for fuel some 250 miles away. No ability or link in the correspondence they send to highlight they are wrong and challenge. They attach your vehicle (incorrectly to a database of unpaid debt) they lack any ethics, integrity or professionalism. The CCTV they sent clearly shows a Citroen, we own a Ford and they’ve stated Fors in their letter! The CCTV attached to the the threatening and demanding letter is so pathetic nobody on this planet could decipher the registration. When we have highlighted that, they refuse to drop the matter unless we report a crime of cloning our number plate!?!?! You could not make it up. Their levels of incompetence are dangerous.

Accused for unpaid fuel but there is no clear evidence and you won’t get support

I had a very disappointing experience with Forecourt Eye. I accidentally drove off without paying at Shell Fabian Way, but as soon as I realised (within around 40 minutes), I called the station immediately and returned straight away to pay. When I got back, the staff told me they had already created a Forecourt Eye incident and refused to take my payment. The photos and evidence logged by Forecourt Eye were actually taken when I was back at the station trying to pay, not when I supposedly “left without payment”. Despite me doing everything responsibly — calling immediately, returning straight away, and attempting to pay in person Forecourt Eye still insisted on adding an unfair £15 administration fee on top of the fuel cost. This feels unreasonable and completely ignores the fact that I acted in good faith and tried to resolve the issue right away. Instead of acknowledging my quick return and genuine effort to pay, they treated it like a full drive-off case. Very frustrating and not customer-friendly at all.

Received a threatening letter from Forecourt Eye about unpaid fuel. Not in a million years would I knowingly not pay for something and walk away. I went to the till, purchasing other items, stated my pump number. The cashier was struggling with lottery tickets and had to get another member of staff to help. I paid via my phone and assumed I had paid in full. There was clearly a cashier error and the wrong amount was processed. There is no appeals procedure and they ignore emails and aren’t helpful at all in the phone. I’m happy to pay the difference but not their admin fee as it wasn’t my fault. If I had received a letter from Tesco I would have promptly gone in store the pay the difference. I won’t be shopping at Tesco or Shell ever again and they need to think about how they treat honest customers.

Absolutely disgusting company as with other people pictures of me in the shop making the payment I'm told it's my fault and I should have waited to make sure that that payment had gone through instead of relying on what shop assistants are supposed to do which is tell you card declined,benter pin.number etc talking to an absolute mindless automaton on the phone shocking outfit

PART. 2 - Regarding the aggressive practices of Forecourt Eye, I found the following:- The multiple (automatic) emails stating “It is likely you will be unable to draw fuel in the UK until this debt is settled”. I drew fuel at several sites, quite a few times after, with absolutely no issue whatsoever. The multiple (automatic) text messages stating my “number plate is now on a UK watchlist. PAY NOW to remove it and to reduce your admin fees”. The reviewer from October 31st 2025, citing a reply from Forecourt Eye, as follows:- “In the UK, taking fuel from a petrol station and leaving without paying is considered a criminal offense. The relevant legal provisions can be found in the Theft Act 1968 and the Theft Act 1978, which cover the offense of theft” Aside from the spelling errors, this statement is incorrect, misleading, and clearly strikes me as another aggressive practice from Forecourt Eye. THE LAW – Section 3 of the Theft Act 1978, Making Off Without Payment - 'It is committed where a person, knowing that payment on the spot is required for goods or services supplied, dishonestly makes off without paying and intending to avoid the payment due' *See CPS.GOV.UK guidance* You can see that to commit a criminal offence (in this basic form), you have to DISHONESTLY make off, INTENDING to avoid payment. You DO NOT commit a 'criminal offense' 😂 by “taking fuel from a petrol station and leaving without paying”, as stated by Forecourt Eye. In the majority (if not all) of the reviewer's cases here on Trustpilot, these are Civil matters and NOT Criminal matters. I further note that 95% of reviews on Trustpilot gave Forecourt Eye a '1-star' review. This to me is further evidence of the poor standards of service provided by the company, and perhaps evident of the 'unfair practices' that it employs. My case was resolved without me paying an administration fee (by this point that stood at £100, as Trace Debt Recovery had become involved). The petrol station owner was (eventually) very reasonable about the matter, allowing me to pay for my fuel and my case was then closed. Summary – If you feel that it is wrong then CHALLENGE them, DOCUMENT your engagement and DO NOT be intimidated. I hope this helps.

Absolute scum of the earth.Unwilling to listen to what actually happened. Send envelopes through post that look like junk mail. Like the parking scammers they are scum. You should be ashamed of yourselves!! Further searches at Companies House will show you who the directors are and what other business they are involved in. You wouldnt be surprised to find out they have their fingers in the parking game as well. This needs to be stopped. .Please lodge your complaints with Trading Standards and the Financial Ombudsman. This would be a classic for the Jeremy Vine show or similar.