Enrico P.
I purchased 4 parts for my truck and lost the money
I purchased 4 parts for my truck, received 3 and the 4th was lost by FedEx. This was established by both Ford and I by March 16th. Since then, after Ford emailing me and telling me the issue would be resolved within 5 days or less, I've had to call at least 20 times, and each time I'm told someone will get back to me which they never do. Then I was forced to file a complaint with the BBB. Ford responds to the complaint by saying they recommend I "work" with their marketing representative who refused to even give me a time frame for my refund let alone an actual refund. These people will straight steal money from you then just ignore you. It has been well over a month with no end in sight. Stealing money from consumers during a pandemic which is straining everyone's income is disgusting and evil.