FordParts.comReviews of fordparts.com

It should be negative stars! I bought mud flaps for a brand new Bronco and I did by vin so there would be NO errors. Since you have to drill and alter vehicle I waited to have them done professionally. They do not even come close to fitting per two life long techs. When I called Ford they said I was 3 days outside return window and basically tough crap. I asked for a credit or an exchange and nothing! I explained that I bought this item on their word that it was for my vin and my vehicle and they lied which is fraud and they didn’t care. I explained how it’s not like buying a pair of pants and just trying them on that they needed to be installed and they didn’t care even management. I think it is INSANE that I gave them $60,000 and they won’t even honor THEIR word about an item they sold me that is in brand new condition. So American of them. I live my dealership and my Bronco but Ford as a company is crap that they would let something of so little cost ruin such a relationship. The best part I didn’t even ask for money if it was a problem just an exchange for the correct part. You are just a nasty company and your reviews show it! The fact that you put an American flag on your product and behave like this is a shame.

Order lost...Worst experience I have ever had. A whole new level of incompetency.

FORD PARTS SUCKS Its the most complicated, lazy built website, So confusing, no clear info about anything... Impossible to shop accurately without counting on luck Date of experience, you asked? Answer is always !!!!

Ordered $799 Ford Charging Station Oct 3,2023 . Few weeks later Item Never arrived. Called Ford Parts said tracking shows it was never delivered and was sitting in shipping center an hour from where I live. They state they will escalate the event asked if I wanted to re-ship or refund. Requested Refund. Month goes by and call again. They state that item is still undelivered but will re-send escalation and to wait a week for an email. Week goes by call again……now they say that it was delivered to NY? I live in WA and the address on order is in WA. Of course they say they will escalate again and to wait another week??? but all I have been asking for is a refund??? Its been two months and no response, no information and no refund?? Poor service and response. First Ford Vehicle I bought, big mistake, wouldn’t recommend Ford to anyone.

I searched for an ICP sensor for a 2002 7.3 and nothing came up (a very common sensor). I searched fluids for the same vehicle and only antifreeze came up. I need the correct transmission fluid, Mercon V, but it wasn't there. If I put in my VIN on a Ford Parts website I was expecting every part, fluid, etc, to show.

Worst place to buy parts would not recommend hopefully you read reviews b4 buying

I do not recommend ordering parts here. They charged my credit card twice, the same amount of money: 90usd when I placed the order in November, (order was being processed for over two months..) and another 90usd when they claimed they shipped the goods, in February.. Never received the goods, money not returned. 180 usd lost.

I would not recommend this site to anyone needing a Ford Part!!! On August 10th, I purchased a part that was essentially "dealer only" and paid for overnight FedEx shipping. The part was not delivered to my address, but somewhere else (because it was signed for by someone I do not know, and my wife was home waiting on it). I immediately contacted FedEx, but was told I would need to contact Ford directly due to their agreement. I contacted Ford immediately, and the man I spoke to said he would contact FedEx to see if they could locate where the driver delivered the part to. At this time a case was opened. He asked if I could check with neighbors, and even told me they had problems with FedEx delivery parts to the dealership (instead of the address specified on the order). He asked me to contact the dealership (not sure why I am the one expected to track down the part within their company, but nonetheless I did). All my attempts to locate the part were futile. He claimed he would call me back shortly, but never did. However, a day later I was able to purchase the part at the local dealership (Covert Fort in Austin Texas). Sometime after the truck was fixed, I contacted FordParts.com to let them know I did not need the part any longer. The person I spoke to claimed they were waiting for someone to return to their desk, but after a while told me they would call me back. Nobody ever called me back. I called again, trying to see if we could resolve this issue. The man I spoke to told me the part was in fact delivered to a dealership (not sure which one), but said he would need to follow up and call me back.... Once again, I did not receive a call back. This is when I got irritated. I called again today... Yes, exactly 4 weeks after I purchased a part that was never delivered. The woman I spoke to was pleasant (not that any of the representatives were rude). However, she was unable to help me. I received the same runaround... My original case is up for review later this week, and if I wanted to wait, I would receive some updated information regarding this issue. WHAT! A month later and she wants me to wait a couple of days for an update on a part that FortParts.com already confirmed was not delivered to me?????? She said her department was unable to issue refunds. So I asked if I could have the number of what department is in charge of this, but she said there was not a contact number. REALLY?? Okay, so now I am aggravated, mad FordParts.com will not issue me a refund, so I ask to speak to a supervisor. No problem she tells me, she will put it in and a manager will contact me within 2 to 4 days. REALLY????? So there is not one person available to resolve issues? I did receive a call back today from someone with FordParts.com. The guy told me that he just wanted to call me, but did not have new information regarding my refund. WHY DOES IT TAKE OVER A MONTH TO GET A REFUND FOR A PART YOU KNOW I DID NOT RECIEVE????