FordParts.comReviews of fordparts.com

I ordered the F350 1999 early production track bar kit. The shipping costs by the time it arrived were out of line. The charged $180. Internal shipping charges. I had another $220. at the border charges into Canada. Then there was a shipping hassel where the shipment was lost. UPS asked me to contact Partsone for shipping help and I sent four emails for support and never had a response. Neither did UPS. Once they had the money they disappeared. I dont have the track bar in yet but as for the cost, service, response I would not go back!!!

I moved from CA to PA October 2024. Called Ford before the move to give them the new address so they could send the "free" Tesla adapter to the right address. They sent it to the CA address anyway. It got returned to Ford. I call 800-392-3673 which couldn't help me and sent me to 844-589-0060 which couldn't help me and sent me back to 800-392-3673. Tried chat and same thing ... sent me an email telling me to call 800-392-3673. These people are clueless and I now realize I will never receive the charger from Ford. Worst customer service ever.

Ford told me an incorrect part number for a seat belt. I ordered it off a third party website that won’t let me return it. Ended up calling a Ford dealership and driving an hour and a half to make sure it was the correct part. I am out so much time and money for their mistake.

I purchased several accessories from Ford parts and accessories.com One order came with the wrong parts, second reorder came with completely different item in the box then what was ordered, and when I tried to return the first one they refuse to mail me return labels, I told him I did not have a printer, they give you a very short window of 7 days to get it back to them from time of shipping till they receive it or you possibly will not get a refund, I called them because I was about to expire the 7-day window, there representative told me to wait until the escalation team contacts me, they didn't contact me till like 2 or 3 weeks later and then refused to issue a second return label even if it was through email very poor service I strongly suggest nobody and I mean nobody ever used them for anything I think I'm going to just stop by Ford products all together and switch to maybe Chevrolet or Chrysler because Ford's customer service has gone in the toilet, and I was a loyal Ford person for many years but the loyalty has died out because Ford doesn't stand by their products they're all about profit nothing more it wasn't always that way

STAY AWAY!!! This company or website or whatever it is is no good. If you need parts go to your local dealer and have the dealer order the item or items for you. It's been over 2 weeks and I am still waiting on one order. I was told I could not get a refund although the order hasn't even shipped out yet. There is no way to track your order online and no one could tell me where my order was being shipped from. I seriously do not believe these guys are associated with Ford at all. BEWARE!!!

If there were zero stars they would get it!!!! DO NOT BUY THROUGH FORD PARTS!!!!The stress and time it will take to get anything done is not worth it. Cancelled my order and they still sent the parts and charged my credit card. Horrible customer service and impossible to get a refund. Three phone calls to parts and asked to talk top a supervisor and they would not let me! I even have a case number and it does NO GOOD!! Called Ford Customer complaints and got no where!! Returned the parts with confirmation they received those parts and still no refund 10 days later. Will call credit card company and contest the charges!

I ordered a part from this company and their website verified that it would fit my vechicle. Well it did not, it was to small. I tried to get a refund and this is what they told me: They would not refund me because order was less than $20 and because I opened package. Now tell me how can you tell if a part is going to fit without removing it from the package. Absolutely ridiculous, they sent wrong part or their system picked the incorrect part. It wasn't my doing. I received order 7/20/2024 Update they told me I should have checked the vin on their website even though it gives you 2 ways to verify, one by year, make, model or by vin. So I went back to their website and entered my vin and their site still shows that part fits. But it's 3/4" smaller in diameter and won't even fit over the rubber housing, but they still blame me. Go figure.

I just picked up an alternator for my F350. The box has a hole in it the size of a softball. The terminal that One of the wires connect onto Has a large piece of plastic broken off of it. When I called to ask for a Partial refund because I cannot have any more downtime on this work vehicle. The part I had to wait three days for. They said that they can’t do a refund or a warranty that it would have to be done through Ford, which is a completely different company. Just a pain in the Xxx Thanks a lot fordparts.com