For DaysReviews of fordays.com

Customer service was responsive and I was able to get my QR code to ship clothes to them to recycle. My only criticism overall is that I never seem to get credit for the clothes I send back (not a big concern for me because I honestly don't want to purchase much from them. My main concern is sending old clothes to a place that will recycle the clothes and not dump them in a landfill). I wanted to make note of the credit for those who actually want to shop for items on their site.

Customer Service was great...But I had to contact them because after over two weeks my product didn't arrive. It's not on For Days. They partner with outside designers and companies, but it was still upsetting that you order something, and there might be the chance that they run out.

Edited to 4 stars. As soon as my emails were discovered the problem had been addressed and is in the process of being rectified. I’m very happy that For Days jumped on this as soon as it was brought to their attention. I purchased a coat and since receiving it have sent 4 emails to the return/exchange email address listed and have received no response. The website states I only have 14 days to make a return or exchange and I’m going on day 11 since my first inquiry. All I want is the same coat in a different size before it sells out. Every phone number listed anywhere for this company is wrong and goes to somewhere else. The customer service at this company is seriously lacking. It’s very unfortunate because I love the idea of being able to recycle my textiles, but it looks like I won’t be able to trust this company anymore unless I get a response.

They advertise on Instagram through influencers they will take fabric scraps when they don’t. Customer service did end up helping me but it was a bit of a waste of time. I’d be willing to give another chance when they figure out how to recycle fabric waste from home sewers.

Updated 9/5/23: With additional intervention by For Days customer service, I was able to activate my account, and I have now completed the "send bag - get closet cash - purchase items" cycle a few times. I still sometimes have trouble with the website (intermittently non-responsive to key strokes as one tries to enter information, hard to find/track closet cash balance) but I find that refreshing the page and keep trying helps. I still wish that there was customer service by phone, but I appreciate the assistance I got via email, and I very much appreciate the mission to recycle textile waste.

I like the concept of the company and its mission. So far the experience has been great. I received a gift card, used it to cover costs for 3 Take Back Bags (over the course of a month). I didn't notice how long it took, so it may not have been delivered within a few days, but I also wasn't worried since it was just cleaning up old stuff I wasn't wearing. I did both print out the USPS label and scan QR code at my local post office (which is a tiny location but near a large city) without issues. With the Closet Cash I bought a Mystery Bag item (which states in the description that ALL those are FINAL SALE so no return/exchange). Admittedly, I did that cause those prices are very high for my budget. However, I was pleasantly surprised with the products in my bag, they're comfortable and nice - and $68 vs the listed $211. Now, I will admit some things I have noticed: user interface can be not the simplest, Closet Cash works a bit funky so a new user might be alarmed it won't process, and I currently have a weird issue where I used Closet Cash but then it refunded it to me. So...it's like I didn't spend it. I reached out even though it was certainly tempting to just spend it. So with those simple things it's been great, but definitely needs to work out some issues.

Good apps for all.

I am very happy with this company in general, and I understand that with Covid 19 everything is not operating normally. That being said, I had to make multiple attempts to reach customer service to help exchange part of my order and answer my questions. If Covid 19 was not in the picture I am sure that it would not have been an issue.