Shamrock
SCAMMER ALERT!!
Update following response. I provided a thorough accounting of what occured during that stressful phonecall and I was offered compensation to remove this review, which I declined. The person I spoke with did not identify that Fond Travel was a 3rd party and I was repeatedly told that the charge I would incur was for "taxes". After I posted this review on Google & Trust Pilot, I have rec'd many phonecalls asking me to take this down to which I've blocked numbers. If I would've gone forward with Fond Travel's booking, I would've been double-booked on the next day PCA flight and out $100 in "taxes". Additionally, I asked Julie where I was supposed to go and that YVR is not my home town to which was never addressed or responded to. It's noteworthy to mention the person doing the investigation is a Fond Travel employee so I am not surprised of his "findings". I believe from that phone call the only intention was to send me a gift card to make me take this review down. SCAMMER ALERT!! A deceptive ad on Google showed Fond Travel as Pacific Coastal Air and I mistakenly contacted them to inquire about the possible delay of my Canadian PCA flight, as one leg of my journey had already been delayed. They informed me that my flight was canceled and sent a document requesting approval for a $90 charge, supposedly for taxes, to secure a booking on the next available PCA flight for the following day. Despite my attempts to manage the situation, inquiring about hotel options and trying to retrieve my luggage, they repeatedly sent the Docusign document four times and the representative, "Julie," persistently sought my credit card information and mailing address, raising significant concerns. While on this 37 minute long-distance call and on hold and as Julie was attempting to process $90 charge, I received a separate email from (the real) Pacific Coastal Airlines in my Gmail, confirming my booking on the next day's flight and instructing me to contact them to arrange meals & overnight accommodations. This experience has led me to question whether Fond Travel is a legitimate service or potentially a credit card scam site.
Response from Fond TravelsApr 5, 2024
Dear Linsea, We extend our sincerest appreciation for taking the time to share your valuable feedback with us. We deeply regret any inconvenience you may have experienced and apologize for any shortcomings in our service. Following your feedback, we conducted a thorough investigation into the matter in question. Our findings indicate that the Travel Advisor who assisted you on the call provided comprehensive and transparent information, including the disclosure of our company's identity. It was explicitly communicated to you that the charge in question was a service fee necessary for us to facilitate the arrangement of the next best available flight and hotel accommodation. Furthermore, it was clearly stated that no charges had been applied to your card as per your decision not to proceed with the service. Please be assured that we adhere strictly to protocols regarding the processing of charges on customers' cards. Prior to any such action, we ensure that customers are provided with complete and transparent information, obtain their explicit authorization via email, and fully disclose itinerary details, passenger information, and company policies. Additionally, upon receiving your feedback, we endeavored to rectify the situation by reaching out to you in an effort to provide resolution as a gesture of goodwill. Regrettably, based on your refusal, we were compelled to close your complaint. We sincerely value your patronage and would like to express our hope for the opportunity to serve you again in the future. Please be assured that we are committed to delivering improved services during your subsequent interactions with us. Thank you for your understanding and patience in this matter. Warm regards, Neil Escalation Desk