Cherysh P.
Update!! Items still not received.
Today is June 26, 2021, my customers placed orders on June 4, 2021. Fondmart stated that they shipped my customers items on June 15,2021. I paid extra to have it shipped via USPS, which the agent told me was the fastest. To date, my customers have received NOTHING. Fondmart told me that their system shows that the packages have been "delivered", but the "tracking number" provided says it's still in transit. SELLER BEWARE. Extremely bad for business, and all they do is provide EXCUSE after EXCUSE after EXCUSE.
Response from FondMartJul 1, 2021
Dear client, please kindly accept our sincere apologies for the delayed delivery. We fully understand your situation and feelings from your side. And we know exactly how it might affect your business. Regarding the shipping status issue, our system automatically fetches the shipping info from couriers. The order shows “delivered” in our system was indeed delivered on June 19 to the parcel locker. We are deeply sorry that the rest 2 parcels were delayed due to logistics issues. There will be varied situations especially under pandemic period that may cause delay in the international shipping process. We sincerely hope that all of our valued customers can appreciate and understand that it is out of our control when the package's dispatched from our warehouse. But yes, from our end, we have the responsibility to provide customers with better products and service, and we've kept doing so. Sincerely sorry again for all the inconvience caused.