Elisabet
LACK OF CUSTOMER SERVICE, NO REFUNDS OR EXCHANGES!!!
I ordered a 12pro and received a 12. I asked to do an exchange or refund and I was told that the company DOES NOT DO EXCHANGE OR REFUNDS. I assume The mistake was mine, even tho I remember selecting the 12pro. I was willing to pay shipping for exchange, but company just wanted me to buy again. DO NOT RECOMMEND!!! Since if u don’t like product or don’t get what you ordered you are stuck with it! POOR CUSTOMER SERVICE!!!!