FommyReviews of fommy.com

I ordered at 7th of december at fommy.co.uk. It was a item, which, at the moment of ordering (and paying thru paypal!) was in stock (green), even the day after, it remained "green". I expected to get the item before xmas, it was time enough, even for delivery to germany. The tracking told me, that the item was in "transit" so i hoped the best. 15 days later i asked per eMail about the delivery. No response until now. Same status. I called the customer service and they told me it was temp. out of stock and would be sent at december 28th. If that was right, the online status of today (29th) should tell me something different, but it's still "transit". The online-chat told me, that they expect delivery on January 4th. I have no hope in that anymore. [-] no reply to emails [-] non specific online tracking [-] no information about delays [-] listing items as in-stock, which are not [+] online chat They should go to the amazon-school, that company knows, how to act.

I would never order from Fommy.com again. Not only did they not ship my item until 4 weeks after I purchased, but when I called about my order, their customer service was rude and unhelpful. If you read more reviews of Fommy, you'll see that they also frequently tend to send buyers the wrong item.

Do not order from this website. They take forever to ship and their customer service is absolutely terrible. Even after 3 weeks of waiting for a product that hasn't been shipped, they won't give me a ETA other than "You should expect to receive the product this week". What ever happened to trying to take care of your customer?

This company is rediculous and I will NEVER shop there again. I got my new Motorola Droid on 11/6. I checked out their site and ordered a case and a screen protector for it on the same day. It said the screen protector was on hand and would be shipped out immediately but I'd have to wait until 11/16 for the case to ship. No big deal, I'll place the order. I check the order status on 11/18. The screen protector still hasn't arrived and the case hasn't shipped. What happened? I checked their site and now they say they aren't shipping the cases until 11/30... why would they lie? I'm not waiting an extra 15 days for a case, so I asked for a refund. The cost of the case was 16$+7$ shipping = 23$. Their policy says they refund your purchase minus 5$ or 5%, which ever is greater. They refunded me 11$ even though the shipping cost NEVER OCCURRED since NOTHING was shipped so I should not be charged for it. Don't shop from this place unless you like slow shipping, being lied to about shipping dates, and ridiculous policies.

Their customer service was awful. Couldn't understand them due to thick accents. Made promises that they could not, and would not keep. Continued to lie, and make up excuses as to why order had not shipped, and then admitted they never had the item to begin with.