Folsom BikeReviews of folsombike.com

A little over priced and my bike was supposed to be cleaned but came back still dirty.

Would of gave 5stars, but dropped my fork off to replace the lowers, was shock( but ok-knowing that the shop was backed up on work orders) with the 5day turn around. So I rolled in on the day I was told it was going to be done at 4:30pm and was told the it was next in lin. So I headed home and when I reached my driveway, I received a phone call telling my parts where ready for pick up. This is after I drove for an hour to get home.

I have enjoyed working with the folsom bike staff over the past few months. I have two concerns. I brought my bike in for service. The bike was clean. When I picked it up it was very dirty. The tires were covered in a grey dust. I took it home and spent 1/2 hour cleaning it. My second, and main concern is that I bought a bosh ebike from Folsom bike. While in Reno I had some electrical problems. I made some phone calls to Reno Trek dealers who had no idea of what to do with the ebike. They referred me to College Cyclery who has a bosh certified technician. He ran a test on the system and installed an upgrade and gave me a 4 PAGE PRINTOUT on the results and determined I had a problem with the + - power switch but, since they were not a trek dealer they would charge me $90hr to complete the repair. I had already paid $40 for the bosh test. When I returned to el dorado hills I brought the bike to your store and had the power switch replaced. I AM VERY CONCERNED THAT I BOUGHT A BIKE FROM FOLSOM AND NON OF YOUR TECHS HAVE BEEN TRAINED ON THE BOSCH SYSTEM.

I always take my road bike to Folsom Bike because of great customer service and knowledgeable technicians.

Great experience and hassle free when I bought my bike. Great customer service.