Poor communication tried to cancel several times and still waiting for a return label. I want a refund and have an opened box ready to ship back! I don’t trust this product after reading reviews. I had cancelled the several weeks before any item had shipped yet they have ignored my request. I am now working with my financial institution to help resolve.
Response from Folix22Sep 24, 2024
I see that you have been refunded, plus you have received your order. Have you started using it?
MS
Miriam S.
I ordered a produced over 6 weeks ago…
I ordered a produced over 6 weeks ago and have not received it. I have emailed the company many times with no respond. I would love for the company to respond or give me a refund. I ordered before with great experience.
WK
WKN
Doctored Doctors on the Web Page
I was checking out this site today (18/06/2024) after seeing a lot of negative reviews, as I like to look for signs of a scam on store pages - BIG red flag when I got to a section titled "Experts Speak." They show a small gallery of photos and quotes of alleged dermatologists that have seemingly gone to bat for Folix's hair growth serum.
What it actually is, is a hodge-podge of random photos of doctors, regardless of field, with made-up names listed under them, cobbled together.
The most egregious example, I found, was a picture of an alleged dermatologist with the listed name "Sophie Dubois," a "RENOWNED" dermatologist from Switzerland. The photo is actually of Nicole Eter, the Director of the University Eye Clinic in Münster Germany. You can even see the UKM logo right on her lab coat in the photo being used.
They also used the same fake name twice for two different men, lol.
So for anyone wondering if Folix22 is a scam, ask yourself why they feel the need to make up "expert" testimony using fake names, made-up credentials, or both.
And Folix22, if you try to modify the site after the fact, so you can later accuse me of slander, just know that I have screenshots of what I'm describing ready to go for Trustpilot staff - it won't work.
DA
Dr Alan B.
Is the Folix company a scam?
The Folix company refuses to delete the FAKE testimonial video they made from my media appearances that discuss FDA-approved therapies. They did not respond to my letter which requested them to remove the video which they edited to make it appear that I endorse the hair growth product. I DO NOT endorse this product. It could contain impurities or other ingredients that cause harm to your scalp and hair. How can you trust a company that edits together YouTube videos to make it seem like respected doctors endorse the product, when they do not?! Illegal, immoral and disgusting. Shame! There are many effective treatments that are safe and work, but probably not this! Sincerely, Dr. Alan Bauman, MD, ABHRS
Response from Folix22Sep 24, 2024
We do not use any video of Alan Bauman, and we do not make any false claims. Our ingredients are all-natural and formulated by dermatologists.
SH
Sharon
I ordered and paid for 4 bottles of…
I ordered and paid for 4 bottles of Folix22. Six weeks later I received an email that my package had been delivered. I contacted Folix by email to report the missing delivery. It took them an other two weeks to research the delivery and get back to me. They said that UPS and DSL both stated that the package had been delivered on time.
I told them I did not have the product and told them to request a photo of the place they delivered it to because it was not to me. I was told that they were satisfied that the package was delivered and that there was nothing else that they could.
My son checked the video that coves my 100 yard driveway and there was not a single UPS truck or DSL truck up or down my driveway for three days prior to, the day of, or for five days after the dated memo stating that the delivery had been made.
I'm out the money and product.
LM
Lashon M.
I received my order in timely…
I received my order in timely manner..have been using now for about 1month..I have noticed a difference in filling in but too soon to say..I'm on my second bottle now..will review again soon. Thank you folix22..I'm waiting...
Response from Folix22May 25, 2024
Thank you for your feedback. Please let us know if there is anything else we can help you with.
FC
Frankie C.
I sent an email requesting to return…
I sent an email requesting to return this item. Can I return and refund?
Response from Folix22May 19, 2024
Please feel free to send us a direct message at [email protected] to ensure the best resolution for your concern. Have a wonderful day!
TB
Teresa B.
Excellent customer service
Excellent customer service. Immediate reply to email and resolution was very appreciated
Response from Folix22May 19, 2024
We appreciate your feedback and please let us know if there is anything else we can further help.