Fogo de ChãoReviews of fogodechao.com

If you like hot greasy meat being dropped on your clothes, if some fake overpriced wive is your style, if you do not mind having horrible service, but being asked every 3 minutes “Is everything is OK?” in a tone that tells you “I do not care about your wants and needs here, so do not dare to actually ask me something” - you are in luck and have found a perfect place to waste your time and money.

I was looking forward to bringing my family to Fogo de Chao for my birthday on November 19. We had reservations at 6:30 and restaurant was full of patrons and I believe they were understaffed and their servers had zero experience waiting on people. We were 4 people that ordered the market place bar and the churasco. My wife ordered Fish and shrimp. The fish was dry and the shrimp was absolutely frozen, no taste . She left it all. We waited for the meat to arrive, 10-15 minutes, when they came there were left over on the skewers. At one point one sausage was cut up into 3 pieces! the same raw undercooked meat was paraded around 3 times. Thank goodness for the market place. We filled up with lentil soup and salad. We spent 500 for this. The steak is better at golden corral. Don’t waste your money on this location. I always had great meals at Rodizio and Texas de Brazil. I was recently in Orlando and that Fogo de Chao was run well. Management in Nashville has reached out to me promising gift certificates to make things right and give them another shot. I still have yet to receive them. Also my daughter left her purse , spoke to manager and he said it would be there the next day. When she showed up they couldn’t care less about helping her. She had to make a scene in order to get it back. If I were the owners of Fogo de Chao I would get competent management from another location to retrain them. Their only saving grace is that their in Nashville and It’s all transient business. I live in Franklin and will not return. I have photos and videos of this awful experience.

Unprofessional Experience We came to Fogo for a friend’s birthday celebration and were extremely disappointed by the service and attitude of the staff. We were seated for over an hour before anyone came by with meat. When we asked for medium-well, we waited another 20 minutes — still nothing. I eventually called the manager over to explain that we had been waiting for an hour and a half with no food being served. Her response was shockingly unprofessional — the very first thing she said was, “Well, maybe because you asked for halal or kosher meat.” I was stunned. We had never made such a request, and when I asked why she would assume that, she glanced at my friend wearing a hijab and said, “Oh, I just assumed.” That kind of assumption and stereotyping is completely unacceptable. Not only was the service terrible, but the manager’s comment was incredibly rude, disrespectful, and discriminatory. We left feeling insulted and deeply disappointed. I would not recommend this restaurant to anyone who expects respectful service or basic professionalism.

Very bad food experience at the Schaumburg, IL location! I got a food poisoning! Response after my complaint was, “ sorry”! That’s the worst customer service ever! Definitely will not go back there again! My associate also got sick from their food!