FogattilivingReviews of fogattiliving.com

I had an issue with a cracked core on my Instashower 8 Plus. Upon advising Fogatti customer care, they evaluated the situation have gone over and above the call of duty! I received a replacement unit in about a week. I was expecting a replacement core and got a complete replacement unit. Thanks again for your professionalism and fantastic service. I look forward to installing it!

They have been extremely helpful and even though they didn’t have to help me out, they did. I am very impressed with how they have managed to help me with my situation with my instashower 9 issues on both times I’ve had to reach out to them. First time under warranty and they have replacement parts to me very quickly, second time outside of warranty and they were able to help me out!!! Very impressed!

The quick response and the attention to detail was great. It was a pleasure doing business with this company! 😊

I recently purchased a Fogatti InstaShower 9 Pro to replace the original Girard tankless water heater in my RV, and I couldn't be happier with the experience. I'll admit I was a little nervous going into the project. Replacing a major RV component often turns into a much bigger job than expected, and I was prepared for complications. Fortunately, the entire process was the exact opposite. From ordering to installation, everything went smoothly. The unit fit well, the installation was straightforward, and the support team was responsive and helpful whenever I had questions. Once installed, the InstaShower 9 Pro worked flawlessly right from the start. The hot water performance has been excellent, and the overall quality of the product has exceeded my expectations. It's rare these days to buy something that actually lives up to the marketing claims, but this one did. Thank you to the Fogatti team for a great product and outstanding customer support. I would absolutely recommend the InstaShower 9 Pro to anyone looking to upgrade their RV water heater.

very disappointed the instructions were terrible most disappointing unit I bought it over three weeks ago and still fighting to get the right parts it's been a nightmare the duck Work is a piece of fabric it shows you how to hook one piece up and not the other piece instead of giving you a piece of metal they give you a piece of fabric come on now then they don't even tell you how to hook it up now it's up there it's not working it sure ain't no instant cool then when you ask questions no one knows no answers about anything if I don't get it straightened out I will definitely be sending it back I never heard of a unit where the return unit is blocked by the cover there is no opening for the air to return up through the unit at it's blocked by the base plate should've had a whole cut of that and a grill put on it for the return doesn't make no sense to me nothing about the whole thing if you're gonna design something design something for a return grill so the air does a complete loop and then you asked about something and they can't even tell you if they don't straighten it out this week they're gonna have they are gonna have to send someone to take it back off the top of the RV three weeks now I've been dealing with this I am done

I purchased the Fogatti InstaShower Ultra (66,000 BTU). It arrived sooner than expected, and I also received two doors by mistake. After a few emails with their team, I was able to return the extra door with no issues, even though I wasn’t charged for it. The installation went perfectly and was much easier than I expected. After installing it, I did run into a problem where the water temperature wasn’t reaching the correct level. Their customer service and technicians walked me through a step‑by‑step troubleshooting process over email. We eventually discovered the issue was with my bypass valve. Once I removed the bypass valve, the water temperature increased significantly. I want to say that throughout the entire process, Fogatti’s customer service was patient, helpful, and quick to respond. That level of support is what makes me a loyal customer.

John over at customer service did a fantastic job. My unit was leaking on a Saturday spoke with John gave me the proper steps to file a warranty less than seven days I receive my replacement. I highly recommend this company, especially with their warranties are fantastic and they back it up. Thank you guys so much. You guys just made my camping experience even better.

I ordered a furnace with a door. The door, which was packaged separately, was an open box item: the door was inside a plastic bag and the screws' bag was opened while still tie wrapped to the door; the screws were scattered outside the plastic wrapped door. There was also what looks like a smeared stamped number on the inside part of the door. I emailed Fogatti as soon as I received and opened the box. A few days later, not hearing back from them I decided to call. (This is why I am giving 4 stars) I received great customer service. They asked for pictures. Since the door was in brand new condition, I asked for a partial refund and a set of screws, since some were missing. My request was granted. There was a little bit of back and forth in the process, but overall, it was a smooth one. I had initially written a review and included pictures with the intent to edit with an update. I am unable to find my initial review, so I decided to write a new one. Also, I have not yet installed the furnace or the Insta 7 tankless water heater I purchased because, well, projects tend to take longer than expected. I will be writing a review on those products.