Focused TechnologyReviews of focusedtechnology.com

Product was great. However I paid extra for rapid shipping & product did not arrive until after the given date range for standard shipping.

Order shipped to wrong address. Had an old address on our account. I had given them the new address, but apparently it was over looked.

Everytime I called and talked with a different person I would get different pricing. There's needs to be consistency in pricing.

I am used to having shipping information available to know when i can expect to receive the item i have ordered. In this case, no tracking information was available on their website. I called them once to get a time frame for delivery and was told that i would receive an email with that information. I called again a week later after not having received an email and stayed on the line to get a tracking number for my order.It was very frustrating to not have that information available on their website and have to make multiple calls to get it. Other than that the order was filled properly and received in perfect condition.

Still not totally clear what happened. However, I do now have the projector screen. Focused Tech gave me $100 refund on the order. I do think UPS played a major role in screwing this up. They called once and did not identify themselves as UPS! They called and said it was the aero department and a guy in the warehouse needed to talk to us. That was the message they left. We finally got in touch and they dropped it off the next day. All very strange. Looking forward to hanging the screen. ------ this was my original 1 star review Still have not received the item! I ordered over three weeks ago. Focused Tech staff say it's a UPS problem. Talked to my UPS driver (they come daily) and he says he hasn't seen it. For some reason the shipment appears to have gone to Boston and is still in Boston (we are NOT in Boston).

El servicio postventa es muy malo

The product I received was good and timely but getting a receipt from the vendor took some time and I had to contact them a couple of times to get my receipt for my accounting office who were pressuring me for the receipt.

Quick shipping of product and had the best price. But although I ordered the silver version of a desktop monitor mounting arm, and silver color was listed on my invoice and packing list, they actually sent the black version. Since this is a largely out-of-sight item, I just decided to keep it - so I can't write about any experience with their Customer Service to resolve the matter.