FMS HobbyReviews of fmshobby.com

Your shipping is flawed. You sat on it for days. It then sat in Florida for days. It finally came to AZ in a somewhat reasonable time, BUT then pkg went to a small town near LA, then out and back to LA, then out and back to LA, then out and back to LA, then finally came to AZ ... again a week later, then to me, many-many days past the promised date and past the date I needed the items. Perhaps examine your shipping labels ???? This is the third time this massive round about routing and long delays has occurred.

Availability of parts

I recently obtained the t28 410mm nice plane handles fairly well. Unfortunately though, the gearbox wasn't properly put together in the factory and so failed on the t28's fourth flight. A not terrible problem, it was sort of expected as the plane was not terribly expensive, included with the box was a card for customer support, a 24 hour response guarantee, and as the 410mm gearbox is and has been completely sold out on their website for the past 3 and a bit months (i have been watching). I hoped that they could help me source one. I specified quite clearly that I would be happy to pay for the gearbox. All I asked was that they spent a few minutes of their time to help me find another supplier or similar part. The 24 hr promise was just lies, I sent multiple emails in case one fell through the cracks accidentally, and 3 months later still no reply, don't worry I check my spam regularly. There are plenty of low cost alternatives to FMS so my recommendation is just don't bother with fms quality control is bad, but the customer service is unacceptable, you can probably guess that I won't be buying from them again. Sadly.

Very fast response and delivery will order from you again

service was great! love the scale and performance! great overall product! bought 2 of the range rovers. i would definitely recommend to a friend!

I would like to update my original review. After hearing about my trouble the FMS team took care of the issue lickety split fast. Thanks everyone

Sent the product I needed fast.

Good products wins all the time. It’s what makes the customer a happy experience.