Mac
50/50 Service
Some times shipping is fast and sometimes shipping is slow it’s truly 50/50. What I don’t think is very good however each time I’ve called about those 50/50 orders is customer service. Each time, everyone is rude, no call back and never anything solved. Basically just waited 1 month for 9 parts because 1 was out of stock. Makes no sense. Customer service should ship partially completed and back order 1 item. So expect 50/50 results with ordering.
Response from Franklin Machine ProductsSep 3, 2021
Thank you for your feedback Sean. We are updating our website to ship partial so your in stock items are not delayed, This will be completed in the next few weeks. We have this availability on phone orders but needed this improvement on the web orders. Again, thank you for calling this out and thank you for your business!