customer
Used the customer chat service and had…
Used the customer chat service and had a great experience getting an item order replaced. 2 out of the 4 items I ordered came with a defect and never had an easier time getting help with this request.

Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Used the customer chat service and had a great experience getting an item order replaced. 2 out of the 4 items I ordered came with a defect and never had an easier time getting help with this request.
mike G.
quick turnaround good pricing quality products
dennys
easy to place orders
customer
Three of the items ordered were not in the shipment. They were not even on the packing list. I had to wait until after the holiday and call. I was told they were on back order. They were out of stock. They could have notified me so I did not think they were missed on the order
customer
Too many out of stocks service has declined quite a bit i am a long term user Partstowns is better
customer
The website is easy to navigate and the deliveries are always on time.
Devon H.
two slow shippment so i dont know what to say, however it was shipped to my address
Texas C.
Shipments don't get shipped on time due to "default warehouse" issues and my inability to see any of my previous online orders is a royal inconvenience. I placed an order for some parts that were not in stock in the Texas warehouse, but were in stock in the New Jersey warehouse. I knew this when ordering because since I'm in Fort Worth, I would have to wait a couple extra days for shipping. Little did I know that since my nearest warehouse didn't have the item, the entire order was paused until the Texas warehouse would get it back in stock! Really?