ROBERT PEER , Operations M.
incorrect part #
received same part # then received 2 different parts, contacted customer to speak with a parts person attempting to send pictures of both part #'s and the different parts . CC person was hell bound on not listening to me , they took the info as to part #;s and proceeded to tell me when I ordered them etc , she would not listen so I requested a parts manager . I was then informed that the same info would be ask , not in a rude fashion but had she LISTENED to my request would not have agitated me . SO I HUNG UP . WE spend a lot of $$$$$$ with you for years made me rethink if we should continue maybe Parts Town will appreciate our $$$$$$$.
Response from Franklin Machine ProductsMar 2, 2020
Hello Robert, We appreciate you bringing this to our attention. By providing a photo of the package, we were able to identify and resolve the issue. We have sent you a new part at no cost. Thank you for taking the time to contact us. It was a great opportunity to train our staff to be better listeners and improve our service to all our customers.