Lee A.
United Airlines delays flight – charges me another $$140
Caroline was the agent who helped me. I had traveled to Texas from Salt Lake City because a family member was on hospice care. While I was there, a tragic accident happened in Utah with a nephew, and he was killed in a car crash along with three other people. I wanted to get home as soon as possible. I was frustrated because United airlines pushed my flight back one hour. Which meant I would only have approximately 30 minutes to deboard the plane and get to my next gate. It was not sufficient time so I asked if she would change the second leg of my flight. Caroline told me she was “making an exception“ by charging me less to change the flight. She was not compassionate, she talked over me a lot, she sounded very irritated. She kept reminding me over and over again that she was making an exception for me. She said that because the flight was purchased through a third-party -Priceline - that they were certain restrictions. I understand all of that, but it wasn’t Priceline that delayed my flight by one hour in the first place. It was United airlines that delayed my flight so I felt like United Airlines should accommodate and get my second flight pushed back or get me on a different flight rather so that I could still make it home in time. So a flight that originally cost me only $320 ended up costing me $460. It was an extremely stressful weekend for me and my family and I just think United Airlines should have been able to get me on a second flight without $140 charge. I was extremely disappointed in Caroline’s attitude and her inability to find me a second leg of the flight considering it was a United Airlines who caused the issue in the first place.