Janet Fox S.
the person who booked my ticket spelled…
the person who booked my ticket spelled my name wrong even tho i spelled it correctly several times! i never got an email and when i did it was too late and it cost me about 500$ for something that was his fault! i am NOT happy!! UPDATE the person who booked my ticket got a hold of me and is going to refund the xtra money that i had to pay....i'm feeling much better about it now.... thanks (STILL NO REFUND! WILL NOT RECCOMEND OR USE AGAIN!) ok update..... a guy named logan is helping me get my refund........... so i would change my review to a 4 star.... he has spent a lot of time working to get my money back..... but i would say that if there are heavy accents with who you are trying to make a reservation with ask for another rep to work with you so this will not happen to you!
Response from TravelayFeb 7, 2026
Hi Janet, this is Logan from the Travelay Corporate Office. Your case has been escalated to me and I have been assigned as the investigation officer handling your issue. I have already tried reaching you and have left both a voicemail and a text message regarding this matter. Please kindly return my call or respond to the message so we can resolve this for you as quickly as possible. I look forward to speaking with you soon. – Logan | Corporate Office




