Rony
Incredibly poor check-in and immigration clearance process.
Nice and friendly duty-free area after check-in, with comfortable cafés to wait for your flight. However, the layout of the check-in and immigration clearance process is incredibly poor. After security checks, you enter the duty-free zone thinking you're done, only to find, much later, a second immigration clearance zone just before reaching your gate. We arrived 3 hours early and waited peacefully near our gate. But 60 minutes before departure, we discovered a huge unexpected queue for immigration, with no help from security despite our repeated requests. Staff simply told us to queue. Only thanks to the kindness of fellow passengers were we able to make it in time. At the gate, even airline staff admitted this happens regularly and encouraged us to file a complaint. Poor planning is putting passengers at risk of missing flights. This must change!!!