FlyNYONReviews of flynyon.com

Very disappointing experience overall. The helicopter ride itself was great and the pilot was professional and kind, but unfortunately the customer experience before and after the flight completely ruined it for us. The front desk staff was not welcoming or understanding, and both the online and in-person customer service felt cold and inconsistent. It honestly felt like different customers were treated differently, which was frustrating to experience firsthand. Looking back now, I probably should have paid more attention to the negative reviews mentioning poor customer service because unfortunately that ended up matching our experience too.

For my brother it was a 5/5 experience, but for me it was disappointing to have my half side blocked with a wall even I purchased 2 times the same ticket including free legs and shoe photo. I couldn’t even stick my foot out but actually payed 250$ extra for an open view with putting out legs/feet.

J’ai voyagé du Canada pour aller vivre l’expérience avec FlyNYON et l’expérience d’accueil a été catastrophique Ils demandent d’arriver 1h 15 en avance et pour un retard de 7 mins, on nous fait payer des frais de $75 USD (100$ CAD) Le pire c’est que une fois qu’on a payé, ils nous installent l’équipement (qui prend environ 10 mins )et nous fait attendre presque 45 mins avant de pouvoir prendre l’hélico À noter que l’expérience avec le pilote était exceptionnelle mais en gros j’étais dégoûté par leur gestion et leur personnel d’accueil Plus jamais FlyNYON et je recommande pas

I have paid a ticket to be able to take my feet out and they have put me in the middle of two huge people, I have not enjoyed They also made me pay a surcharge of $75 each for being late when I had warned that I was late and the train was in the middle without being able to cross

We booked the flight specifically to experience the sunset, but at the scheduled time the company was unable to get permission for takeoff, and we were forced to switch to a night flight instead. Even though the night flight is more expensive, we had intentionally chosen the sunset experience, and the company did not offer any compromise or compensation, such as a discount or additional flight time. Because of the way the situation was handled, I would never recommend this company to friends or family.

Mala no me gustó estuve perdiendo demasiado tiempo llegue a la 1:30pm y salimos hasta las 4 y se suponía que salía a las 3 de hacerlo con ustedes no con otra compañía si

Fui con mi hermana y la sentaron en el medio, se paga muchísimo dinero y no es justo que todos paguen lo mismo siendo que el del medio no va a ver nada. Un dineral tirado a la basura, además la de su lado no paraba de hacer fotos y tapaba toda la ventana. No lo recomiendo para nada.

I’ve flown with FlyNYON before, and this experience confirmed my concerns—it feels like they’re constantly trying to upcharge. From the moment we walked in, the front desk girl was rude. No greeting, no professionalism—just “you have a flight, what time?” right off the bat. A couple years ago, I arrived early and was told I had to pay an extra $200 just to “guarantee” a side door seat. This time, I arrived at 7:20 for an 8:20 flight and was told we were “late” and had to upgrade to a 30-minute flight. The price jumped from the $75 base to $250, then suddenly he said he’d “do me a favor” and make it $100. That alone felt like a scam. When I pushed back, the story kept changing—suddenly we could still take the original flight. We even had time to watch the safety video and get fully set up for the 8:20, which proves we weren’t late at all. It honestly felt like they were making things up to get more money, possibly because they didn’t have enough people for the shorter flight. On top of that, the experience itself was uncomfortable. I’m 5’11 and my date is 6’2, and we were both placed in a way where we couldn’t even enjoy the “feet out” experience. Meanwhile, another couple was able to switch seats last minute with no issue, which shows the seating rules aren’t consistent at all—the pilot even said it doesn’t really matter where you sit. Overall, between the rude staff, constant upselling, and disorganization, it felt very misleading. Definitely not the experience they advertise.