An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.
FlyNYON (flynyon.com) has 809 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
flynyon.com
Website
flynyon.com
Category
Activities & Tours
Location
Kearny, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The person who did the check in was horrible , he acted like he was doing us a favor , I can’t remember his name.
Also you ask us to be 1 hour and 15 our turn was at 12 and we ended doing t the activity until 12:30 . So we waisted 2 hours waiting.
The pilot was extraordinary !!!
Response from FlyNYONJun 3, 2026
Thank you for taking the time to share your feedback.
We're sorry to hear that your check-in experience did not meet expectations. Providing friendly and professional service is important to us, and we will share your comments with our team for review.
We also understand that waiting longer than anticipated can be frustrating. While we ask guests to arrive early to complete check-in, waivers, safety briefings, and accommodate operational factors, we certainly appreciate your patience and understand the impact additional wait time can have on your experience.
That said, we're delighted to hear that your pilot was extraordinary and that you enjoyed the flight itself. We'll be sure to pass along your kind words to the pilot.
Thank you again for your feedback and for flying with us.
CU
customer
The staff is rude the front desk girl…
The staff is rude the front desk girl and one of the male hummingbird pilot. I paid for flynyon and rotor was for hummingbird like how?
Response from FlyNYONJun 1, 2026
Thank you for sharing your feedback.
We are sorry to hear that your experience with members of our team did not meet your expectations. Providing professional and respectful service to every guest is extremely important to us, and we take comments regarding staff interactions seriously.
We appreciate you bringing your concerns to our attention and will share your feedback with the appropriate teams for review.
JJ
Jeff J.
Piss Poor Customer Service
The flight experience itself was excellent, and once in the air, everything met or exceeded expectations. Unfortunately, the customer service surrounding our booking left a lot to be desired.
One member of our group was ultimately unable to fly due to weight restrictions. While I understand that weight and balance limitations are an important safety requirement, this was not clearly communicated during the booking process. We entered everyone's weights online in advance, yet no warning, disclaimer, or indication was provided that there could be an issue.
When we arrived, staff verified weights and then privately informed our friend that they would not be permitted to fly. While I appreciate the discretion with which that conversation was handled, the situation that followed was disappointing.
Our group consisted of only three people. Rather than offering an earlier flight, a voucher, a partial credit, or discussing any reasonable accommodation, we were essentially told that our options were to proceed without our friend or forfeit the entire booking cost. That placed us in a very difficult position.
What was most frustrating was not the policy itself, but the lack of effort to find a solution. As a result, our friend experienced an embarrassing situation and then had to sit and wait for several hours while the rest of us completed the experience.
I fully understand that businesses must operate within safety requirements and established policies. However, I believe better communication upfront and a willingness to offer some form of compromise or accommodation would have gone a long way toward creating a more positive customer experience.
Overall, the flight was great, but the handling of this situation significantly impacted our impression of the company.
Response from FlyNYONJun 1, 2026
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed the flight experience itself and that it met your expectations once airborne. At the same time, we are sorry for the circumstances surrounding your group's reservation and understand how disappointing the situation must have been for everyone involved.
As noted in our booking terms and conditions, all passengers are subject to final weight verification at check-in, and FAA weight and balance requirements must be strictly followed for safety reasons. Unfortunately, these determinations can only be finalized once all passengers are present and weighed.
We understand your concerns regarding communication and appreciate your feedback on how the process was handled. While our team must operate within strict safety and operational requirements, we recognize that this created a difficult situation for your group and especially for the passenger who was unable to fly.
As a gesture of goodwill and in recognition of the inconvenience experienced, we issued a partial refund following your visit.
We sincerely appreciate your understanding that safety must remain our highest priority, and we thank you for sharing your experience.
All the best,
AT
anes tchoketch K.
They charge us 75$ each because we came…
They charge us 75$ each because we came in a hour before . The lady at front desk was so rude said we are professional we respect time. Our flight was at 07:00 and the helicopter fly at 7:20 or more .
Response from FlyNYONMay 31, 2026
We appreciate you sharing your experience. We are concerned to hear about the charges and the interaction with our staff. We are reviewing this internally to prevent similar situations.
CU
customer
Absolute scam
Absolute scam
even if you're late by a minute, they will charge you a $75 per person.
Also, the $99 price is misleading cause they add a 60% booking fee per seat and NOT per booking.
Response from FlyNYONMay 30, 2026
Hello,
Thank you for your feedback. Unfortunately, you checked in approximately 45 minutes after the scheduled time for your flight. We were still able to accommodate your departure, and we did not charge any late fees. Instead, we provided the option to upgrade to a longer duration. Additionally, your booking fees cover and include all fees associated with flying by helicopter. Thank you for choosing to fly with us, and we look forward to welcoming you back in the future.
CU
customerpedro
My fist appointment was canceled for…
My fist appointment was canceled for Fly in; then assigned to us a day no convent for Us; we have problems to arrive and Flyin insisted that we have pay US$ 150 more.
Response from FlyNYONMay 30, 2026
We sincerely regret the inconvenience caused by your canceled appointment and the subsequent rescheduling arrangements, which did not meet your needs. At the time of the incident, the President of the United States was actively traveling through controlled airspace, and this operational circumstance created a highly fluid and time-sensitive environment. We are currently reviewing the events to identify how we can improve our processes and ensure a more reliable experience for our customers going forward.
CU
customer
I got stuck in the middle seat of the…
I got stuck in the middle seat of the helicopter, even though I paid full price! Can't even enjoy the view, just squeezed between two window people, staring at the sky the whole time. They should totally charge less for the middle seat or just put four people in the helicopter. It's not worth ruining someone's once-in-a-lifetime experience for a few extra bucks. Seriously.
Response from FlyNYONMay 27, 2026
We appreciate you sharing your experience. We are truly sorry that your seating arrangement impacted your enjoyment of the helicopter tour. Your feedback about pricing and seating is valuable as we continuously work to improve our services.
ST
Stefan
Bad customer service
Bad customer swrvice. They told me that air space is closed when i was in the taxi. Then when i canceled the taxi they messaged me that it is open and me to come. I got another taxi and double paid. Awful!!!!
Response from FlyNYONMay 25, 2026
Hello,
We are very sorry to hear about the confusion and frustration surrounding your experience and transportation arrangements.
At times, temporary airspace holds and restrictions can change very quickly and unexpectedly due to FAA and NYC air traffic conditions, which may result in sudden operational updates. We completely understand how frustrating this situation must have been, especially while already in transit.
Please reach out to [email protected] for further assistance regarding your experience, and we would be happy to review the situation further with you.
