Roypje
Not what I expected
Location is pretty far out and a bit sketchy. Staff super unfriendly and arrogant. Besides the safety instructions, no clear communication on what to expect next. You get taken out to the platform and back, that’s about it. Nobody offered to take a picture to make this experience memorable. All in all super expensive but mediocre experience. Adding taxi cost to NJ and back, plus the additional fees, we probably would have been better off just selecting one of the Manahattan operators who didn’t have the flashy Insta videos.
Response from FlyNYONJun 5, 2026
We appreciate you sharing your feedback regarding your recent experience. We are truly sorry to hear that the location, staff interaction, and overall experience did not meet your expectations. We understand your concerns about the value and the lack of memorable moments, and we are reviewing our procedures to ensure clearer communication and a more engaging experience for all our guests.

