FlyNYONReviews of flynyon.com

I paid a very high price, but ended up sitting between other passengers and couldn’t see anything. I definitely don’t recommend it.

What an impressive business model. They advertise a relatively low price to get you interested, and then the extra charges begin. First, there is a separate “booking fee” on top of the helicopter ride itself. Apparently, allowing a customer to book the service they are already paying for is now considered an additional premium service. Then there are even more fees. For a doors-off helicopter ride, for example, you are asked to pay extra to “guarantee” an outside seat. The helicopter has six seats in total, and only one of them is not an outside seat. So, in other words, they have somehow managed to turn a one-in-six possibility into another paid upgrade. And I am quite confident that if you refuse to pay for this “guarantee,” they will do everything possible to place you in that one middle seat, even if other outside seats are empty. Because apparently an empty seat is more valuable than giving a customer a reasonable experience without charging them again. It is difficult to describe this as anything other than a disguised form of forced upselling. Their strategy is simple: advertise a low headline price, attract the customer, and then slowly reveal a collection of extra fees, conditions, and “optional” upgrades that do not feel very optional at all. So yes, the initial price may look attractive. Just make sure you bring your wallet, because apparently the helicopter is not the only thing designed to take off. So what was my actual experience? I paid $148 for the base fare, another $118 as a “booking fee,” another $100 to upgrade the flight time, and an additional fee to guarantee an outside seat. I do not even remember how much that last fee was. And yes, different flight times can also cost more. At that point, you might reasonably assume that after paying for the flight, paying to book the flight, paying to extend the flight, and paying to guarantee an outside seat, you have probably finished paying. You would be wrong. I was then told that I could not bring my own GoPro onto the helicopter. If I wanted GoPro footage, I could pay another $99 to use theirs. I declined. That turned out to be a very expensive $99 decision. They placed me in the seat directly behind the pilot — conveniently, the only outside seat on the entire helicopter where you cannot properly put your legs outside. What a remarkable coincidence. Out of all the available outside seats, I somehow ended up in the one seat that gave me the worst version of the experience I had already paid extra for. Maybe I misunderstood the system. Perhaps the $99 GoPro upgrade also secretly includes the “please do not punish me with the worst seat” package. I really should have paid it. That seems to be the theme of the entire experience: the advertised price gets you through the door, and then almost every part of the experience becomes another opportunity to charge you. Booking fee. Flight-time fee. Outside-seat fee. GoPro fee. Higher prices for different time slots. None of these charges seem particularly impressive on their own. The impressive part is how creatively they have managed to divide one helicopter ride into so many separate things that require additional payment. And if you decide that you have paid enough, do not worry — they seem perfectly capable of reminding you why you should have paid more. This was my experience. Make of it what you will.

I booked FlyNYON to surprise my partner and create a special memory. Unfortunately, the experience was extremely disappointing, mainly because of the lack of transparency around seating. We were not informed in advance that one of us could be assigned the middle seat, squeezed between two other passengers, while paying the same expensive ticket price as everyone else. You only find out your seating when you are about to board the helicopter. At that point, if you are uncomfortable with the assigned seat and decide not to fly, you risk forfeiting your ticket and losing the money you paid. I raised this concern directly with Luis, the manager in charge. He explained that the team does not know the final seating arrangement and that the pilot determines it after receiving the passenger list. What I found especially troubling was being told that informing customers earlier could result in people refusing to take the middle seat. That is exactly why customers SHOULD be informed beforehand. When everyone is paying the same premium price, customers deserve to understand what kind of experience they may receive before they reach the helicopter—not when their only options are to accept the seat or potentially lose their money. Unfortunately, speaking with Luis did not provide any resolution. He acknowledged that they have had disappointed customers but said there was nothing they could do. He also mentioned that FlyNYON has been in business since 2013, and his response left me with the impression that our disappointment and a negative review were not significant concerns. I wasn’t asking for special treatment. I was asking for transparency and a fair opportunity to make an informed choice. FlyNYON may have operational reasons for assigning seats this way, but those internal processes should not come at the expense of the customer experience. If middle seating is a possibility, disclose it clearly before purchase or at least before customers arrive to board. For something marketed as a premium and memorable experience, better communication, transparency, and customer service should be expected.

Pessima esperienza e zero flessibilità nei confronti del cliente. Avevamo prenotato con largo anticipo un volo in elicottero con porte aperte al tramonto, pagando anche un sovrapprezzo per questa specifica opzione. A causa del maltempo, il volo è stato rinviato di due giorni e, nella nuova data, non è stato più possibile effettuare il volo al tramonto, nonostante avessimo già pagato il supplemento. Ci era stato espressamente richiesto di presentarci in sede 75 minuti prima dell'orario del volo. A causa di un imprevisto legato al traffico, siamo arrivati con 70 minuti di anticipo, quindi con appena 5 minuti di ritardo rispetto all'orario di presentazione richiesto. Per questi soli 5 minuti, ci è stato comunicato che il volo veniva cancellato e la cosa ancora più assurda è che ci è stato successivamente proposto di effettuare un volo più lungo, ma solo pagando un ulteriore sovrapprezzo di circa 150 dollari, oltre alla cifra che avevamo già pagato mesi prima. Consultando anche altre recensioni, abbiamo purtroppo notato che situazioni simili sembrano essere gia state segnalate da altri clienti. Un'esperienza che avrebbe dovuto essere speciale si è trasformata in una grande delusione, principalmente a causa della gestione e dell'assistenza ricevuta. Uniche note positive: New York è meravigliosa e una menzione speciale va a Nicolò, il pilota dell'elicottero, che si è dimostrato una persona eccezionale, professionale e davvero bravissima.

Aunque éramos 4 personas no pudimos hacer el vuelo los 4 juntos, pusieron a una con el piloto aunque pagamos todo lo mismo, no me pareció bien

I’m not happy with the service. I paid for a half-hour tour, but two people next to me only paid for 16 minutes. It seems unfair that they got a longer tour with less money . Update : I hope you will take ownership of this situation, show some empathy, and make things right. I would appreciate it if you could refund the price difference. Otherwise, this remains completely unfair to me. Thank you.

No me agradó que nos mezclaran con otras personas en el vuelo, íbamos muy apretados, mi hijo iba en medio mío y otras personas persona que no le permitió disfrutar la vista. En otros vuelos realizados en otras ciudades ha sido solo para nosotros

I was charged twice for using my credit card. I contacted customer service in person, but they only told me to contact online customer service. I did communicate with them, but the processing speed was extremely slow, and there's still no follow-up. I originally thought that such a large company would provide excellent and fast service for a refund issue, but I'm really disappointed.