Switched from WP Rocket. Good customer support today fixing an initial problem setting up Flying Press. Thank you Khan!
Response from FlyingPressApr 3, 2025
Hi Christian,
Thanks for making the switch to FlyingPress! Glad we could help you get things set up smoothly. We’re here if you need anything else.
Cheers,
Gijo
HC
Harry C.
Excellent plugin and support
In addition to being my plugin ever that really takes speed into account for users and not Google Pagespeed, I found out today that the support is fantastic.
Wrote ticket and in 5 minutes Khan solved the problem....
Thanks again!
Response from FlyingPressApr 3, 2025
Hey Harry,
Really appreciate the kind words! We focus on real speed for real users, so it’s great to hear that’s what stood out to you. Glad the support came through quickly too!
Cheers,
Gijo
SB
Southern B.
I had an issue getting setup and…
I had an issue getting setup and generating a Cloudflare Error 1000. A little help through chat assist and all was squared away in a flash.
Response from FlyingPressApr 1, 2025
Hi Southern Bride,
Thanks for the kind words! Glad we could help you get things sorted quickly. Always here if you need anything else!
Cheers,
Gijo
WG
Will G.
TERRIBLE Support Help
I am looking at moving from WP Rocket and wanted to confirm some things about their feature with RUCSS. I was talking to support person who gave me one sentence replies that showed no competency, and was plain rude and not helpful. It is so bad that is the entire reason for this review.
If I was anyone at Flying Press, I would genuinely fire the support person in question, which I am happy to share with Flying Press who they are, as it appears from reviews you have great support and this guy is REALLY letting you down.
Response from FlyingPressMar 29, 2025
Hi Will,
I’m sorry to hear you were disappointed with your support experience. We do our best to provide helpful, respectful responses while protecting the internal workings of FlyingPress—especially during pre-sale conversations.
I understand you were looking for more in-depth technical detail, but some of those specifics go beyond what we’re able to share publicly. That said, we appreciate your feedback and will continue working to improve how we communicate in edge-case situations like this.
Best regards,
Gijo
SG
Saurabh G.
Good and Fast Support
Loved the response time and issue understanding done by Khan on FlyingPress
Response from FlyingPressMar 22, 2025
Hi Saurabh,
Thanks for the kind words! Glad we could resolve things quickly and clearly. We're always here if you need anything!
Cheers,
Gijo
DV
Derek V.
Customer service at FlyingPress is Next…
Customer service at FlyingPress is Next level. Khan is the best
Response from FlyingPressMar 22, 2025
Hi Derek,
Thanks a lot! Awesome to hear you had a great support experience. We're always here to help whenever you need us!
Cheers,
Gijo
SH
Sydney Headshot P.
Flying Press #FTW
I’ve been with Flying Press since the start, and have always found it easy to set up, and the results have exceeded other options. Coupled with amazing Customer Service I can’t recommend Flying Press enough
Response from FlyingPressMar 8, 2025
Hey Sydney Headshot Photos,
Really appreciate you sticking with FlyingPress from the start! It’s awesome to hear it’s been easy to use and delivering great results. Thanks for the support and recommendation!
Cheers,
Gijo
YC
Yusuf C.
FlyingPress
FlyingPress, a performance optimization plugin, has shown notable shortcomings in our experience. The 'autoload next post' functionality has consistently failed, with no solution despite extensive troubleshooting.
Customer support has been underwhelming, with delayed responses and ineffective guidance. Instead of providing solutions, support representatives often deflect concerns and prolong resolution timelines.
While FlyingPress offers performance-enhancing features, unresolved bugs and poor support raise concerns about its reliability for professional websites. Website owners may need to consider alternatives that prioritize functionality and responsive support.
Response from FlyingPressFeb 19, 2025
Hi Yusuf,
Over the past month, you submitted 10+ support requests, mostly for issues unrelated to FlyingPress. We investigated thoroughly and provided multiple solutions, but you ignored them, kept reopening tickets, and even demanded WhatsApp support.
Your autoload next post issue was caused by your theme’s core plugin and third-party ads, not FlyingPress. Despite our efforts, you misused our support system and disregarded our policies.
We don't tolerate support abuse. Your license has been revoked.
Regards,
Gijo