FlyErbilReviews of flyebl.com

I would like to file a formal complaint regarding an unpleasant experience I had at Erbil International Airport on June 16, 2026, while traveling from Erbil to Denmark. After checking in my luggage, I proceeded to the second security checkpoint. My first bag, weighing approximately 7 kilograms, passed through the scanner without any issue. My handbag also went through the scanner, and I personally passed through the security screening process. I was additionally searched by hand, removed my shoes as requested, and then put them back on. When I attempted to collect my handbag, the last security officer sitting by the conveyor belt took it from me and began searching through it. I was surprised and politely asked why my handbag was being searched, but I received no explanation. The officer proceeded to remove all of my personal belongings, including my iPhone, wallet, cash, and a gift that I had purchased for my daughter. He repeatedly asked, “What is this?” while examining my personal items. What disturbed me most was that he took my wallet, opened it, and went through its contents page by page with his fingers. My wallet contained personal documents and cards, including my Danish identification cards, health card, bank cards, and driver’s license. I am a 56-year-old woman, and throughout my life I have traveled through many international airports. Never before have I experienced a security officer searching through my wallet in such a manner. I found this behavior unnecessary, intrusive, and disrespectful. When I expressed my surprise, the officer responded several times by saying, “If you were in Turkey, they would do worse.” I do not understand why this comparison was made. My concern was not about other countries, but about why I was being treated this way and why my personal belongings were being handled without any explanation or courtesy. In addition to the search itself, I felt uncomfortable because of the officer’s attitude and the way he looked at me. His manner was dismissive and lacked professionalism. After the incident, I left feeling deeply upset, humiliated, and saddened. I respectfully ask the management to review this incident and ensure that security staff are trained to treat passengers with professionalism, respect, and kindness. Passengers use these airlines and airport services because they trust them and are proud to support them. As Kurdish travelers, we are proud of our airlines and our airport, and we want them to represent the highest standards of customer service and respect. Unfortunately, my experience on that day did not reflect those standards. Thank you for your attention to this matter. I hope appropriate action will be taken to improve the treatment of passengers in the future.

I gave 1 star because there is no less than that. This 1 star rating summarizes the worst airline experience that I have ever had. Never again.

Worst company ever. They made me weigh my laptop, even though it is a personal item. I have been traveling for years, and no company has ever done this before. They also made me weigh my flight luggage, even though that is my responsibility as long as it stays within the size limit. On top of that, they would not let me give my extra bag to my friend to avoid charges, so I ended up having to give it to a stranger just to avoid the penalty. The ticket was also extremely expensive. Ahmed, the check-in staff member responsible for this, should be demoted.

Am 13.04.2026 bin zurück von Erbil nach Düsseldorf! Dann nach einer stunde wurde uns gesagt dass 26 Passagier haben keine Koffer , sind in Erbil geblieben!!!! Heute ist 03.05.2026 habe immer noch meine Koffer nicht zurück bekommen.

Oplichters, vlucht van Amsterdam naar Erbil, stond ingepland op 01 mei 2026, werd 2 dagen voor vertrek zomaar gewijzigd naar vertrekken van Düsseldorf naar Erbil, als je deze wijziging niet accepteert krijg je je geld niet terug maar een voucher. Nooit meer boeken met deze OPLICHTERS

Ich habe selten so schlechte Erfahrungen mit einer Airline gemacht wie mit Fly Erbil. Der gesamte Ablauf war unprofessionell und frustrierend. Der Kundenservice ist nicht hilfreich, Antworten wirken unklar und teilweise respektlos. Anliegen werden nicht wirklich gelöst, sondern eher hinausgezögert. Zusätzlich war das Flugzeug in einem deutlich ungepflegten Zustand, Insgesamt absolut enttäuschend – ich würde diese Airline nicht weiterempfehlen.

Please please avoid this airline I travel round the world more then 36 countries. The worst flight I ever been. From Staf to timing and very old airplane. I prefer to drive 24 hours to my destination but never use this airline. Our flight was meant to be 5pm then changed to 10pm then we flight at 12pm .

Flyerbil is just a thief airline , if you really care about your money don’t waste it with them , every single airline refunded money cause of war cancellation somehow fly Erbil didint and charged extra for changing the date unbelievable , worst airline ever , they make Kurds name ugly I am a proud Kurdish , flyerbil make our name dirty , bycote fly Erbil