Matthew S.
Fantastic prices and service, until things go sideways.
Fantastic prices and service. Until something goes wrong... Our flight was cancelled and because of the underhanded way this company does business they were not notified of the cancellation. We were stranded, 10's of thousand of KM from home, negotiating with an anonymous unknown voice at the end of a phone who kept promising to call back in 10-15 minutes and then took hours to get back to us. Instead of our planned route home we were booked on a 14.5 hour flight, a 3 hour layover, a 11.5 hour flight, an 11 hour layover and then a 9 hour flight home. When told this was unacceptable and that we wanted to speak to the voices manager, it took 3 hours for them to call back with a reasonable alternative. Our 23 hour flight home ended up taking 57 hours to get us home and a night of missed sleep while we tried to find a faster way home. We have approached the airline for compensation only to be told that how we booked our tickets was in breach of the T&C's of every airline we flew and at any time if we had been asked for our loyalty card or proof of membership we could have been refused boarding. Do not fly with these people, it's not worth the risk. Your insurance company will not help you if something goes wrong and the booking agents are very good at glossing over reality until something goes wrong.