FlybonzaReviews of flybonza.com

Townsville to Coolangatta December 3, 2023. Flight cancelled with 24hr notice. A simple text apologising for the inconvenience with NO alternate offering. As they are the only airline servicing this route, we had no choice other than to book with another airline at a considerably higher last-minute fare. However, our biggest dilemma was that we had to fly into Brisbane, rather than Coolangatta, then train (additional 2hrs) and taxi to reach Coolangatta and retrieve our car from Coolangatta Airport. In all a 7hr journey, not to mention the additional $700.00 we are out of pocket. They should be stripped of their commercial aviation license before they create another embarrassing Australian Airline Failure! 'Once bitten twice shy'!

Would give zero stars if possible. They REGULARLY change the flight times. We planned our annual leave, accommodation and international flights around their schedule. Then they changed it by an entire day! It cost us over $600 to fix. If you need a reliable airline, this is not the one for you. The only way to book is via an app that is very temperamental and the only way to contact support is via a 6-8hour wait in a chat. If you are lucky enough to receive a response, you better reply wintin 10mins or your ticket will be closed and you have to restart this whole process. We had flights booked and the cost to change the flight was more expensive than the actual flight! We ended up claiming it on insurance and rebooking completely.