FlybonzaReviews of flybonza.com

Absolute nightmare

Don't do it! They cancelled my flight at the airport on check in. No other options. Had to rebook Jetstar costing hundreds of dollars at late notice. Not sure how to get a refund. The worst ever! Christmas holiday almost ruined. Lucky I had some savings to save my trip.

Don’t Bother. They don’t reply to emails or their chat. Totally uncontactable. Cancel flights and change times. Totally unreliable service. Good chance you will loose your money like me

I paid for flights from Sunshine Coast to Newcastle. Needed to take 7.30am flight. On the day my flight got continuously changed until I was to fly at 1.30pm which was too late and i would have missed ny business meeting. Same with return flights. I got bumped to a much later flight home. It is a 2 hour drive to the airport so I didn't go. Tried to call them, got the service desk for Qantas and Emirates. You can't email them either. The only contact is a Bot that does not ever respond. Do not bother with Bonza they just took my money and I flew no where

You get what you pay for, unfortunately for myself I have paid 10 tickets/fares to and fro regarding work all for December 2023, look elsewhere! How and why an Airline can offer fares, end up on A Current Affair and just smile is beyond my knowledge. Ombudsman please step in!!

PLEASE STAY AWAY from Fly Bonza. It's the shittest airline with NO contact telephone. Dont you dare fall to their cheap fare lies, believe me you will be exposed to more stress and will end up out of pocket rather than saving. If you need a reliable airline, this is not the one for you. Pay more and fly with Qantas or Virgin or even Jetstar or Rex but NOT Fly Bonza. The only way to book is via an app that is very temperamental and the only way to contact support is via a 6-8 hour wait in a chat. If you are lucky enough to receive a response, you better reply WITHIN 10mins or your ticket will be CLOSEF and you have to restart this whole process. This is the dumbest, shittest way of a customer service can get. This is frustrating. You will remember my statements whenever you need to contact them. Which airline wont have a contact number? Which airline would want their customers to wait for hours via a chat to receive a response to your query? I will never ever fly with this f**** airline again and do yourself a favour and STAY AWAY.

The worst online customer service I have ever experienced it’s just shocking , two days to get onto someone and no chance…

Our flights booked to go to my sons funeral cancelled the night before. Gold Coast to Launceston. There is no customer support, no refund offered, no assistance at all. it cost us another $2000 to book with another airline at short notice so we can make it to my sons funeral. Absolutely joke, they are making so many promises offering cheap flights to get their company going but they are ripping Australians off, taking our money and not providing a service as promised in their app and website. Their suggestion was to offer a new flight 5 days later which was on the same day as our booked return flight. So they booked us in on a new flight to arrive in Launceston 10/12/23 at 1.50pm but then our unchanged return flight was to leave Launceston at 2.35pm on 10/12/23??