FlybonzaReviews of flybonza.com

Would give Bonza no stars if it was possible. Had flight cancelled requested refund got email saying money would be back in bank account within 21 days over a month now and still nothing. Impossible to get through to them eventually did on chat in app and they are absolutely no help just going around in circles. Awful company highly recommend you to avoid flying with bonza

They do cancellations on flights and don´t pay back the Money. I Hope no one is using them again.

Don’t trust this company. They canceled our flight for 3 seats from Mackay to Coolangatta. They sent a text message stating a refund would be issued within 21 days. It’s now more than 5 weeks later and no sign of any refund. I’ve tried emails and on line contact but no replies received. There is no phone number to call. I’ve reported to ACCC.

Stay clear of this company at all cost. They are happy to take your money for tickets they fully know they will never be able to deliver on and when they cancel your flights, they tell you a refund will be there in 21 days. Just that they know better, - nobody ever gets their refund in 21 days An airline that sells tickets they know they will not be able to deliver on is nothing but a scam. An airline unable to refund sold tickets is trading while insolvent We urge anyone with outstanding refunds with Bonza to report them to the ACCC No way to call them, no way to email them. Only option is a message through their own mobile app which they never reply to. Why would anyone n their right state of mind pay money to an insolvent company that gives no ways of communicating person to person?

Save yourself the headache. They take your money with all intention to cancel the flight. It is a nightmare getting your money back, no automatic refund, no customer service phone number to call. I've been waiting 3 weeks. You have to sit in a queue for hours in a live chat until someone is available. God forbid you walk away from the chat for 10 minutes while waiting for a reply because they will close the chat and you have to start again.

no customer service at all! no response from online chat, email only auto reply with no solutions. Had a account, but couldn't login, requested password reset, nothing responsed

35 days after been told of a 21 refund from one of those cancelled flights. Spoke online chat and was told that my refund had been processed but would still be a further week away. Now read between the lines. Hold your money as long as they can, keeping the company liquid. Re fund after X number of days. That's you money that is running the company interest free. Can't talk straight to them. Hang you out to dry for as long as they can and then add extra time to it to squeeze you a little bit further. If it smells like it, it sounds like it,well need I say any more.

I have a family member (my dad) that is terminally ill, and had my best friends wedding, nearly missed out on both- Bonza cancelled flights both ways at last minute. Had to pay a fortune for new flights obviously chose another airline. I have had no refund and have felt such stress and frustration at the lack of customer service and total lack of respect from Bonza. Bonza not only are allowed to just take hard earned money off people (for nothing) but have no processes in place for anything really, no formal complaints process, I can’t find a charter and they have a chat page that is just disgusting. It took me until two days ago to finally connect with someone, mostly auto replies and they made a mistake with my refund, then tell me it has already been processed….thank god I persisted but not sure I’ll see my money again as it has been over 21 days since they raised refund and still my money has not been returned, I’m out pocket hundreds of dollars. What an absolutely horrific experience and I will be taken further action…it’s not about anything now except that this should never be allowed to continue. I’m not interested in Bonza politics and poor excuses, as Bonza should know better, terrible leadership no doubt.