FlybonzaReviews of flybonza.com

Just got an email from them advising me of change of day of departure and return, which completely screws up my plans. Try their chatline, no response, can't login to site, no option to cancel on app, just dodgy!! My one star rating is actually a ZERO!

NEVER EVER BOOK THIS AIRLINE!!! They cancelled our flights twice due to ”OPERATIONAL REQUIREMENTS” and routed us to a different airport which is 3 hours away which is unbelievable and now looking at other options copping with the costs which are more expensive due to the dates. No compensation offered of course just routed to a different airport. Worst airline! Don’t risk the cheap flights as they will cancel it 2 days before your flight. Both return tickets were CANCELLED!!!

First time we booked a flight with Bonza despite being advised we should not as they often cancel flights. Well it happened to us and our flight has been cancelled and we now have to scramble to find other flights. And best of all we will have to wait 28 days for our refund. I have now learned my lesson and will never book with them again.

If I could give less that one star I would. Firstly both our onward and return booking times have changed without any notification, both 5 -7 hrs earlier than we had booked. I need to change one flight due to this, for one person. OMG two days of waiting for a response on the Support Chat line. The App on the phone is excruciating to try to type on. Im on the computer and the phone. I have waited and waited, they did respond at 9.30pm and 11pm last night, when I was already in bed....so I missed the chats. Now it is the day before the flight and I'm still waiting.....from 8 am ..... I cant change the booking online, the app has cancelled all the tickets so now we don't know if this person can even come on the trip. The flight is tomorrow at 7am !!!!!!! Yes, Jetstar is bad, Bonza is beyond ridiculous, I feel like I'm in a Kafka novel. Edit: Once I finally got through to someone around noon, they took my number, rang me and were amazing! The representative fixed the problem in a few mins, polite friendly and helpful. I paid $87 (and two stressful days) to change one flight. I could conceed another star!

Worrest flight. I got message two hours before of my journey v that my flight has cancelled due to operational maintenance. They didn't give my money back so far after 12 weeks too. Thera is no helpline number to talk to them and no response of chat.

I like most of your reviewers would give this company zero stars. My daughter had her flight from Gold Coast to Proserpine cancelled with just two days notice. She was travelling with three young children on her own. Bonza transferred her onto a flight to Mackay with two bus trips to get her to her destination. Now her holiday is coming to an end once again a message from Bonza cancelling her return flight from Proserpine back to Gold Coast. Once again they want to transfer her back to MacKay with two bus trips but not until the following day. No offer of accommodation or meal vouchers and a form to return if you want to apply for a refund. There is no way to contact this airline - they should not be allowed to operate under these circumstances. I would agree with all your reviewers that this Company will not last and would advise everyone to book with a different Airline and not use Bonza. The word will get around pretty fast when you treat people like this and destroy their holidays. I hope people read this and realise it is just not worth the risk, stress and inconvenience you are likely to experience if you book with Bonza.

The worst of the worst I have ever seen in Airline companies booked flights for an important engagement . The day before they sent an email for check in and the flight was changed WITHOUT ANY NOTIFICATION . No phone number and no response from the chat line at all even after trying to contact them on the chat line for 24 hours . I know we have all complained about Jetstar but these guys take the cake . Now I have read reviews not only on this site but others and Im kicking myself for not doing research first . The quicker this airline gets out of our country the better .

Bonza are a disgrace. Don’t bother booking flights with them. Flights cancelled. Next to no customer support. Only way to contact them is online.