Alex
First I'll write a review about FluentU…
First I'll write a review about FluentU customer service and then a review about the product. Firstly, my son Alex, 12, subscribed without my consent or knowledge (which is illegal) and when I got a charge on my card, I immediately contacted them so they could help me refund the amount. They won't do it as they say they sent me a reminder that I'd get charged (how on earth would I receive it if my son subscribed behind my back, using this e-mail address, which is his, and which I have kidnapped so FluentU can know whose customer I'm talking about. That's why I'm using his e-mail address on here). So their customer service is terrible, and the action of making a minor's purchase valid is illegal!! Secondly, I've checked the product and all you do is learning a language through YouTube videos with subtitles, that's it!! You can achieve the same and with far more variety on YouTube alone and a dictionary, so it's also a waste of money too! I could escalate this as a legal matter as it was a child's purchase, but to be honest it's not worth it for $29.99 USD. Stay away from FluentU
Response from FluentUAug 5, 2022
Hi, my name is Alan and I'm the founder of FluentU. I'm extremely sorry about what you had to experience and I must admit that I'm very surprised and disappointed in how we handled the response to your issue. I'm a parent myself, and can completely relate to your situation. We have really dropped the ball here and I see that something went very wrong here. I will discuss with our team and make sure that changes are made so that this does not happen again. Of course it goes without saying that we have refunded all of the payments made on your account.



