The Blunder B.
Defective product and unresponsive, inactive customer service
Received defective table legs with bent mounting plates due to poor welding procedure. Attempted to contact via phone with no answer. Attempted to contact via their 24 hour chat option with no response. Had an agent email me back and after a few messages back and forth jumping through hoops, they told me they would ship a new set promptly. Three days later they still have not shipped anything and are unresponsive via email. Very disappointed as I was hoping to use this brand in the future. Poor manufacturing quality and poor service are holding up an important build for me and my client. Update: Flowyline eventually sent a second pair of legs, which were even worse than the first set. They promised repeatedly that someone would call me, but they never do. I spent hours bending and reforming the defective legs so they could be used. Absolutely horrible company and service. Don't believe all these AI generated reviews and posts. These legs are manufactured cheaply overseas and marketed as handmade here. If you have an issue, they won't fix it because they have no quality control. Update #2: as you can see below, Flowyline is trying to make it seem like UPS damaged the product. This is not the case. The initial product was defective and the replacement was even worse. They don't weld and fixture the legs properly, and they warp. This is a case of poor design and a cheap companies refusal to fix the problem. Flowyline still has not called me to resolve this issue.
Response from Flowyline DesignNov 7, 2024
We’re really sorry to hear about the disappointing experience you had with us. We completely understand your frustration, and we prioritized your case to ensure a swift resolution for the damaged legs. Although our usual policy is to first file a claim with UPS, we recognized that you had an urgent project for your customer. Unfortunately, our warehouse was closed over the weekend. So, we expedited the replacement and shipped it on the next business day at no extra cost to you. We regret any inconvenience this has caused you and are taking this experience as a lesson to improve our service. Product damage is never what we want, and we apologize for the trouble this caused. Thank you for your valuable feedback!