FlowspacematsReviews of flowspacemats.com

Placed my order (#2074) on August 18 with initial shipment of mid September, then Mid October because of valves not passing inspection, now I look at the tracking and it says ship by November 1st. It's difficult to maintain hope in the product and company when the communication is customer initiated and delays seem to be a part of their (unintended) business model. I will update if/when the product is received.

I placed an order (#2013) order was supposed to arrive the week of September 6-9th. Order has not arrived. Not receiving text , home or email response. The website offered a tracking order service. And nothing has been updated in weeks. Just saying running behind. Now the website is down. Looks like a scam site to me. Edit : ok posting my review, I was contacted by the owner, Daniel. Apparently my order was lost due to a system error. My mat has finally arrived. It is great , heavy duty and well made. My kids and I have rolled and it handles pressure. I think Daniel is trying and might be overwhelmed with some of the growth and success. Communication could be better. But the product is great.

I placed my order with Flowspace Mats on June 20 and chose the Flex delivery option, which offered a reduced price in exchange for being willing to wait longer for the mat. I understood that I was agreeing to an extended wait, and I was perfectly comfortable with that. My original estimated delivery date was August 17. As August approached, I continued checking the order tracker. It showed that my mat was ready, had passed quality control, and was awaiting shipment. When my expected delivery date passed, I contacted Flowspace to find out what was going on. The initial response was from an AI assistant named FIN, which wasn’t able to provide any additional information and directed me back to the same order tracker I had already been using. I had to specifically request that a human review my inquiry. That’s when Daniel responded, and I want to give him credit for this part. His response was quick, personal, and honest. He explained that a defective batch of raw materials had affected a select number of mats, including mine, specifically involving the air valves and handles. I was given two options: cancel for a full refund or have the mat remade with an expected delivery in November 2026, along with a 20% refund credit for the additional wait. I responded that I still wanted the mat because I had done a lot of research and genuinely liked what Flowspace offered. I simply didn’t think it was reasonable to wait until November after already waiting approximately two months. I asked whether there might be a cancelled order for the same or a similar size that could be shipped to me instead, and I even offered to forgo the additional 20% credit if that would allow me to receive the mat sooner. Daniel responded again and said he would investigate my order. He acknowledged that he had initially not realized I had selected the Flex option and specifically stated that the amount of time I would have to wait was “unfair.” He then asked me to give him 1–2 days to get an answer and provide me with options. This was the last timeI’ve heard from him. This was over 3 weeks ago. I have now sent three follow-up emails and have received no response. This is what ultimately disappoints me about this experience. I completely understand that manufacturing problems happen. I also appreciate that Daniel initially took responsibility, explained the situation honestly, and recognized that the delay was unreasonable. But telling a customer that you’ll investigate their order and get back to them within 1–2 days, and then not responding to three follow-up emails, is extremely frustrating. I’m disappointed because after initially receiving what seemed like genuine customer service, the communication completely stopped. I still hope Flowspace makes this right and gets me a mat before November. But as of now, my experience has been a long wait, limited communication, and ultimately being left without an answer.

I ordered the wrong size. I emailed them, got a response immediately cancelling my wrong order asking if I wanted a link to the correct one. I said yes. Got the link immediately. I ordered the larger size I intended. I wanted it for Jiu Jitsu practice which it is thick and forgiving. My young kids have discovered it as a bouncy mat. So now we use it as both. Quality is legit. Pump blows it up quick. Only complaint is from my wife who no longer has a place to park her car hahaha. Sorry for the mess in the pic but this is real life.

My family and I absolutely love the FlowSpace mat! We use it for training MMA (BJJ, Wrestling, Taekwondo, & Boxing). Thanks for making such a great product!

The mat is really great, i've been doing jiujitsu on it for a few weeks now and it's durable. Also had a bunch of high school wrestlers use it and it held up great. Also the customer service is fantastic.

I am a personal trainer who teaches martial arts as a part of my clients training. It is so nice to have something portable so that they can grapple safely. Really appreciate you guys 🙂

Amazing experience all around! Great customer service! Even when there was a shipping situation the owner of the company, Dan gave me his direct number. I work in customer experience and he was going to do everything he could to ensure I got the mat in time for our jiu jitsu party! And then the mat itself: so simple to blow up in less than 3 mins. Firm, but soft just like when we are training at the gym. we had so many people rolling on it for a summer party, flipping, and more and it was perfect. Most people from my gym when they stepped on the mat you saw their face light up like Woa I wasn’t expecting it to be this nice. And even deflating and putting back in the bag less than 5. The bag is a great size for the mat. Not a struggle at all. Great product! I may even get a second one in the future so we can have two matches at once lol.