Sasha T.
Beware! Horrible service and experience!
Thank you for this opportunity share my experience with you. These 6 dead dark roses shown here (photos aren't accepted) were my mother's sympathy flowers after my little sister passed away, her youngest daughter. These don't look much like the dozen cotton candy, long stem pink roses I ordered. They cost me $96 for the half dozen dead roses my mother received for Mother's Day instead. She stayed at home crying for three days grieving and was too embarrassed to tell me for three days. I wrote Flower Explosion and shared with them about the experience my mother had and photos of the flowers received that were obviously dead and not even the right type of flower or even the right quantity of flowers. I received an ice cold unapologetic response to my email from Customer Service stating that I don't qualify for a refund, a credit or even another living bouquet of Flowers sent to my mom. It's truly disgusting the world we live in and what a wealthy floral company will justify to save a dollar. It was heartbreaking during a very difficult time for my family and I. I also ordered a second bouquet of flowers that were in a lovely Orange tone the online photo looked beautiful. However, we never received them at all. The delivery sheet has a forged signature of my name while I was 450 miles away. Of course they were at no fault for those flowers that were never even received for her children to place on their mother's grave. Those were also $96 and we never even received them. Of course that was at no fault of their own stated from the very poor customer service department. Very sad. This company makes me sick! Beware! This is a disgusting flower company you are sending your money to and sending flowers to your loved ones from. I was a returning customer. I won't be returning again. Thank you for the opportunity to share this experience with you.