FlowerexplosionReviews of flowerexplosion.com

Very good quality roses arrived on time Huge variety awesome unique colors Love them Debra berlan Koch landscaping

Flowerexplosion.com sent me the wrong color flowers for a wedding. They were a day late and I did not have time to have them send me the right color.

The flower petals arrived exactly when they were promised. The petals looked amazing. They were the perfect touch along the edge of the aisle at the wedding - and so much less expensive than buying arrangements for the aisle.

Thank you for this opportunity share my experience with you. These 6 dead dark roses shown here (photos aren't accepted) were my mother's sympathy flowers after my little sister passed away, her youngest daughter. These don't look much like the dozen cotton candy, long stem pink roses I ordered. They cost me $96 for the half dozen dead roses my mother received for Mother's Day instead. She stayed at home crying for three days grieving and was too embarrassed to tell me for three days. I wrote Flower Explosion and shared with them about the experience my mother had and photos of the flowers received that were obviously dead and not even the right type of flower or even the right quantity of flowers. I received an ice cold unapologetic response to my email from Customer Service stating that I don't qualify for a refund, a credit or even another living bouquet of Flowers sent to my mom. It's truly disgusting the world we live in and what a wealthy floral company will justify to save a dollar. It was heartbreaking during a very difficult time for my family and I. I also ordered a second bouquet of flowers that were in a lovely Orange tone the online photo looked beautiful. However, we never received them at all. The delivery sheet has a forged signature of my name while I was 450 miles away. Of course they were at no fault for those flowers that were never even received for her children to place on their mother's grave. Those were also $96 and we never even received them. Of course that was at no fault of their own stated from the very poor customer service department. Very sad. This company makes me sick! Beware! This is a disgusting flower company you are sending your money to and sending flowers to your loved ones from. I was a returning customer. I won't be returning again. Thank you for the opportunity to share this experience with you.

very vibrant, long lasting, quite fresh, only downside is they take a few days to arrive so order in advance and not last minute

I cannot begin to explain how terrible this experience was with this company. I ordered 100 specialty roses for a 50th birthday and my flowers were set to be delivered on a specific date. I received an email confirmation of such. When I didn't hear from the receiver I emailed the company to find out where my flowers were. They told me that they didn't make the cut off for delivery which makes absolutely no sense as they didn't tell me that when I received my confirmation. I asked to speak to a supervisor and they refused and only gave me the option of canceling my order. I refused and insisted that the flowers were still to be sent. My flowers were then set to be delivered a week later as evidently they can only ship once per week. Delivery date came and went again this time I was told it was a FedEx issue. I asked to speak to a supervisor again and got the same response. My flowers finally arrived and they were quite beautiful however instead of receiving the full 100 specialty roses the receiver only got somewhere around 78. I emailed to complain again sending pictures and besides the count from the receiver even showed pictures that I showed AI who actually gave a lower amount. The agent gave me some ridiculous story about needing to see pictures of all four boxes in order to get a refund as it is their policy but for starters they only sent one box. This was a disaster of an experience and again the responses were incredibly rude so I just protested with my credit card. Definitely do NOT order from this company!

The flowers came on time however was not what we were expecting. Did not look like in picture and overall not what was shown. Have been trying to call for two weeks and no one will call back. Very poor customer service.

Always Amazing from customer service to packaging and delivery to longevity. Never disappoints