John
This company billed me twice for one…
This company billed me twice for one order and refuses to give me a refund. I have sent flowarmth the information several times. They have not responded to me at my email. I ordered one item, they billed me seperately for two items along with individual shipping charges for both items. I will contact my bank and have them pursue it.
Response from FlowarmthOct 20, 2026
Dear John, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team