M&M
Some great elements but room for improvement...
The hotels, the chosen guides, the tours themselves - all of these aspects were wonderful. The issue we had however was during the planning process as communication with Flo Tours was frustrating - several emails unanswered, multiple voice messages not returned, it created stress during the planning process which was something we tried to avoid by going through a tour company in the first place.
Response from Flo ToursFeb 22, 2018
Sorry to hear that you had trouble communicating with our agents planning your private tour to Egypt in 2011. We certainly had a time period when our customer base grew very fast leaving us short staffed. Since then we have hired more agents to respond to our customers as quickly as possible. We hope to see you on another tour to experience it firsthand. Thank you for travelling with Flo Tours and your feedback as this always gives us the opportunity to improve our services.



