Stani
Very slow communication with the support team
I can't give 5 starts because even though the issue was finally resolved by sending emails from March 10-23 back and forth, communication was very slow. I was getting 1 email replay each morning per day and waiting for the next morning to get an answer. It took more than a week to get my issue resolved instead of getting this job done in one or two days. When building a website and things aren't compatible or working the way they are supposed to I believe the support team should try to take care of it asap and not make its clients wait for more than a week. The communication with FB messenger is even worse as they also reply once a day and just send me a link for referrals and tell me that I need to submit a ticket which I already have. The subscription is a bit overpriced for not getting Live Chat or any phone number for support or quicker replays when the pages of your website aren't working because of the app. It is very frustrating. I hope the communication between customers and support gets quicker in the very near future. Thank you!