Florists.comReviews of florists.com

I order flowers for my mom’s 80th birthday. I placed the order and they were supposed to be delivered the next day. They were to send me an email when they were delivered. Mid day I got into chat with them to find out an eta and they told me “they will be delivered before 8pm”. Then a contacted them a couple hours later and they said the same canned answer. At 5pm, I got this email, “We attempted to deliver your gift, but we were unable to do so. We'll continue to attempt delivery until we're able to complete it, and will reach out to you if we need any additional information.” They lied. Two hours later, in chat, I am told that they had a printer issue and the order never even printed at the florist so they never got the order!!! There is a vast difference between we couldn’t find your house to deliver it and we never even got the order. They lied. I will never use them again. Now my mom does not have her flowers for her 80th birthday which is on Saturday the day after They were supposed to be delivered for the big party. I am more than upset.

The Angel Chime floral arrangement had no Angel, but hot pink dangles that was inappropriate for a male deceased sympathy arrangement. It was half the size of the description. When I complained, They only refunded half of what I paid.

I must let you know that Florists.com is not reputable. As a local florist they send us the order at a significantly lesser price than the customer paid. Customers don't understand because they don't know that florists.com takes 100% of the money and sends us a small budget to make what you see online. I hate that company alot. If you paid for a 100.00 arrangement they will send us 30.00 to make the item. Which of course when you get it as a customer is nowhere close to what you expected. We can only make the arrangement with the budget given. Do not order from Florists.com! Call your local florist directly instead!

This is my true experience: I ordered same day service, paid extra, to have no flowers. I received a confirmation that they were delivered, but not to my friend. The live chat couldn't help and gave me a phone number. I called the next day, and they were gracious, and recreated the original order to assign to a different florist. I just saw a picture of the flowers and it was very poorly done. I am embarrassed to have spent that much money to have that pathetic arrangement for a birthday gift. I do not recommend this service.

I ordered flowers for my daughter back in June. When they were delivered they were wilted and not what i ordered. I immediately reach out and no response. I then opened a complaint with paypal and uploaded the images and sent communication to the company through paypal and no response. Paypal got involved and I was told on August 17th, yes August 17th that i had to ship them back for a refund. I reached out to paypal immediately to intervine and still no resolution. Horrible customer service and even worse wilted flowers that died in two days delivered, not the bouquet I ordered, not even in the same color family. Not only will I never use them again but I will no longer use Paypal.

The wrong product was delivered. I ordered a wood basket holding a teddy bear and flowers for my grandaughter for her birthday 8/20/25. Worse is I chose the teddy for the hug I can't give her since she's 500 miles away. Then the site claims the ability to 'chat' but there is no 'chat" available, neither is there a telephone #. And when I chose the "wrong order" bar on the site, a POPUP informed that they make substitutions at will. Thats it, thats all they got!? I want my grandaughter to get the teddy! At least a partial refund would not make it right but it would help me not want to risk using any florists ever again. The order cost $69.90. The flowers she got look like $34.99 Parlor Room ones on their site.

Next time I will do my homework very detailed, I ordered for my daughter 8 years old, birthday to surprise her and they called me at 3:00 pm to cancel the order because they wouldn’t deliver, I got very used because im in another state for work and now my little girl is missing her flowers which I always get for her birthday unfortunately this time I’m far away for home they don’t understand how this makes me feel; very disappointed and upset because she was waiting for her flowers and balloons don’t confirm any F…..:: order if you are not going to delivery. Go learn how to do business first and stop playing with people feeling as……

Flowers never received and my card was charge $90. The flowers were for a close family member's funeral. Very embarrassing for these to not have been received. Impossible to speak or chat online with anyone and am still waiting for a callback. Working with credit card company now to recoup the money.