Florists.comReviews of florists.com

They missed the delivery date. A day later they emailed me to say they didnt deliver. Gave me another date 3 days later. Blamed it on Fedex. That date also came and went. I asked for a refund.

This review would be 0 stars; however, that's not an option. Customer Service is HORRIBLE! I placed this order 8 hours ago and the status is still showing Order received. I spoke to Avalon and requested that the order be canceled since it had not been delivered. I expected the order to be processed and delivered this morning and NOTHING has happened and they are refusing to refund my money. I was told the order cannot be canceled since it was with the florist. I told her to call the florist and cancel the order and she stated she could not do call them to cancel the order. These people are stealing my money! The flowers had not been delivered as of 2 pm CST and it's now 5:32 pm and the order isn't in transit to be delivered yet, they have not canceled the order. Also, I was told by Avalon that a supervisor would give me a call in 2 hours to discuss the matter. I should have received a call by 4:19 pm CST and I have not received a call yet! I just tried to call and no one is taking calls; it redirects you to their website. DO NOT ORDER FROM THESE PEOPLE! THEY ARE CROOKS!!!

I placed an order for a bouquet of flowers for our daughter's birthday to be delivered on the 15th of April, the day came and no delivery, called customer service, they were apologetic and we re-scheduled a delivery for the 21st and again, no delivery, again we called, again they were apologetic and once more we re-scheduled the delivery for the 23rd. Again no delivery, this time we wrote customer service canceling the order and asking for a refund, they sent a stock apology and again offered to do a new delivery. Again we wrote canceling the order asking for a refund and we received the same stock email apologizing and offering a new delivery date. We decided to contest the charge with our credit card, hopefully they can take care of the problem. This company is a scam, don't do business with them.

Florists.com is a complete scam. Ordered flowers for my elderly mother-in-law's birthday. Delivery date came and went - no flowers. They don't have a customer service phone number to resolve issues real-time, so spent a week emailing them over and over again. No response, no refund, no flowers. Just flush your $80 down the drain it's a more satisfying experience than ordering from these scammers. Can't wait until this place goes out of business. Now my mother-in-law thinks I lied about sending flowers. It may be her last birthday and this company has completely ruined it and our relationship.

This customer service is so horrible I am convinced this site is a scam. Buyer beware. They will screw you!!! I was promised delivery on multiple occasions and refunds. Cadim the supposed customer service supervisor is nasty rude and unprofessional.

total scam do not use. Not only did the flowers not get delivered, but the customer service number on their site took me to a different florist delivery who were very confused and trying to figure out what happened to my order - which of course, we found out was never through them to begin with!! Amazing they can get away with this.

If I could get them less than 1 star, I would. I ordered flowers recently for a friend who broke her foot and for her mother who had surgery for her stage four cancer. They never delivered them. When I emailed for an update, they kept pushing me off and saying they would be delivered the next day. They never were. This company is the absolute worst.

They do not deserve 1 star! do not use them. I ordered Pretty Petals for my mother for Mother's day........... the flowers were old/dead and looked nothing like the picture. Worst EVER