Florists.comReviews of florists.com

Horrible experience I will never use them again or recommend them to anyone. Ordered flowers for my mother for Valentine’s Day received them on 2/24/24. Ordered flower for her birthday which was 2/23/24 received flowers on 2/25/24. What I got was not even close to what I ordered. I have pictures to prove it but I couldn’t get it to copy on here.

It took a week and 4 days to place the order bc they couldn't find flowers from any florist in the area since v-day, and a total of 6 hours on the phone trying to give them information about my order. And kept getting the information wrong. They put the wrong credit card number in. and put the CVV code wrong 2x. They also got the receiving address spelt wrong and I had to call them back when I seen it on the verification email and they spelled the msg on the card wrong as well..many spelling errors. Uneducated ppl

Paid $79 for a "triple flower" size floral arrangement, including delivery. Unlike many of the reviews, my wife actually received the flowers, but what was received was a small, poor quality bouquet of flowers literally from the crappy grocery store flower department in my neighborhood. Size was smaller than the "Single" size and flower selection was poor. If I want a $10 bundled bouquet of average quality flowers, the neighborhood grocery store is okay, but I was expecting quality fulfillment from an actual professional flower shop/florist.

This company is a scam. I ordered flowers for a friend who is sick on 2/13/24. Due to the holiday, they told me that they may not be delivered until Friday, Feb. 16. I told them that was fine. I checked on 2/17 to see if they were delivered and it showed it wasn't. I called the Customer service number and spoke with a lady. She put me on hold and contacted the "local" florist. They told her that they didn't deliver to that zip code. I was dumbfounded because if I provided the zip code, why didn't you send it to a florist that does deliver to that area. I'm not trying to deliver to a rural location. I'm delivering in Houston, Texas. That's how I knew that this was some foolishness. I told them to issue a refund and I'll just find a reputable florist or go buy an arrangement from a grocery store. I wish I would've read these reviews before I wasted money and time.

Ordered flowers for San Valentin 3 days ahead of time. Flowers were never delivered. Contacted the chat about my order on Feb 14 and they told me there was a delay and could not deliver on Feb 14. Next day (Feb 15) I contacted them again and the excuse was that they tried to deliver the next day but were unable, the third day they said they refunded the money (Feb 16). I still need to wait for that refund. They ruined San Valentin day for me.

It’s pretty much a scam!!! I ordered flowers to be sent to my mother in law in Texas and she NEVER got them. Customer service is no help, they don’t even answer the phone. You’ll be waiting and waiting to talk to no one. Don’t use them, don’t trust them.

I am giving Florist.com a zero!! Flowers ordered over a week ago and was never delivered. When calling they are of no help. I will never use them again!

Review of Valentine's Day Flower Order Experience: My experience with [website name] on Valentine's Day left much to be desired. Despite placing an order for flowers in the morning to surprise my wife, I was met with disappointment when I called in the afternoon to inquire about the delivery, only to discover that my order had been inexplicably canceled. What made matters worse was the complete lack of communication from the company's end. Not a single notification was sent to inform me of the cancellation, nor did they bother to update the order status on their website. Throughout the day, it continued to display "confirmed," misleading me into believing everything was proceeding as planned. The absence of any proactive measures, such as a courtesy call or an email update, reflects poorly on their customer service standards. It's disheartening to see such disregard for customer satisfaction, especially on a day as significant as Valentine's Day. While the promise of a refund within three days offers some consolation, it hardly compensates for the missed opportunity to express love and appreciation through a thoughtful gesture. In the future, I hope [website name] takes steps to improve their communication protocols and customer support, ensuring a smoother and more reliable shopping experience for all their patrons.