Florists.comReviews of florists.com

There was no option for 0 stars. Order was never delivered. Customer service is a joke. AI chat with no live customer service available. Do not trust and do not order from!

If I could give zero stars I would. Placed order for same day delivery. 3 days later still no flowers. Agent offered refund of $16 svc chg. Never recd refund. Agents are foreigners, will not give you name of local florist they sent your floral order to, but they “will call and check” on it… which means they just put you on hold for a few minutes and then resume the call and begin their lies again. Unethical, unscrupulous SCAM artists is all this company is.

I paid an extra fee to have an arrangement sent on 10/28/25. I was contacted that evening stating they couldn’t find a florist to fulfill order that day. I requested fee refund and agreed to have it sent the following day. I was not given refund of fee. I received a call again saying they could not fulfill order on 10/29. I asked for a full refund. The company is not issuing a full refund. They are saying I was given a $20 discount. I have proof from my PayPal what I was charged and they are issuing an amount $21 less than what I paid. I sent proof but they are still not giving me my full refund.

The absolute worst company I’ve ever had the displeasure of doing business with. They take your order and have absolutely no intention whatsoever of following through on the delivery of your order. Received an email indicating that delivery had been made, when in fact, it had not. How was I so stupid to not have read the reviews for this scam company first? I will be reporting this as a fraudulent purchase with my credit card company and getting a full refund as well as filing a report with the BBB.

Horrible. Spent $75 to have flowers delivered to a friend for her birthday. I received a call that they did not have the correct container as ordered. Fine. I just asked for assurance that she would receive them on the same day. She did not get them and left work empty handed. Never again.

I am very disappointed. I ordered a specific arrangement 2 days in advance. After 5pm on the day they were supposed to be delivered and were not, I called only to find out that the local florist couldn’t fulfill my order but had something similar and could deliver first thing the following morning. I asked if there was any discount due to 3 things: 1) my order wasn’t filled with the product I ordered; 2) it wasn’t delivered on the promised date; and 3) they didn’t even proactively reach out to me, but I had to reach out. They said I could cancel the order or accept the “similar item” the next morning. So I accepted since I was sending my mom flowers for her birthday. The next day, an arrangement wasn’t delivered until 5pm, and it was nothing like what I had ordered. I cannot get ahold of customer service and have no recourse. I will never order from this place again!!!!

Wish i could give zero stars. They sent me an email saying the product was delivered but it was not. Cant find any customer service anywhere. No phone number to call. And now i have to try to get my $$$ back. I am wondering if this is even an actual company.

-10 Stars. This is the WORST Florist in Ontario and they should be shut down. Ordered a specific an arrangement off their website and was told then it was being substituted the day they were supposed to be delivered. And it gets worse, the flowers never showed up. Do not waste your valuable time with these characters.