Florists.comReviews of florists.com

I ordered flowers 5 days before Mother's Day. They were never delivered. The tracking says it was, but never received it. I called their 800 customer service number and sat on hold for over a half hour and gave up. They kept trying to get me to go to Website where they only have customer service FAQ's. No way to email or resolve a problem. Thank goodness I was able to get a refund from PayPal. I should have looked up reviews before getting suckered into their cheap prices.

Awful. Exact same experience everyone else had. Emails, delays..they said they have difficulty with local florists because the demand is so high. Don’t do it. Save your stress and spend more and use FTD or another reputable florist.

These guys are the worst. I placed my Mother's Day flower delivery 5 days before - and while they warned the flowers may be delivered early - they never stated that there was a chance they wouldn't be delivered at all. The first time I called, they said they were in the process of being delivered - literally in the vehicle and a few minutes away. Nothing. I called back this morning and was given a canned response about them being out for "re-delivery." This is absurd - why order in plenty of time, pay an increased service charge for a Sunday delivery, only to have your Mother assume you forgot her? Do Not Use This Company.

If I could give zero stars I would! Ordered Mother’s Day flowers on May 4th, said delivery would be between the 8th and 12th which was fine, the 8th got an email saying they tried to deliver and couldn’t, on the 11th, day before Mother’s Day I get an email saying they can’t fulfill the order and cancel it! I wish I had read the reviews before ordering from them! Seemed like a reputable place, but they are not! Thanks for ruining mine and it looks like a lot of other peoples Mother’s Day!! Do not ever use them!

Unbelievably poor experience. Still no delivery and no response from florist.com for flowers I ordered my mom for mother's day! I'm out of the country and set them for delivery Saturday with a FIVE DAY period to which they could have arrived Wed-Sunday. They never arrived. The site is now showing the chat down and support closed. THIS SITE IS A SCAM. I'll be reporting fraud to my bank and contacting the BBB and police. DO NOT USE THIS COMPANY. I wish I knew better at the time but it appears a lot of us got screwed these past couple days.

I ordered flowers for Mother’s Day and approved a window from may 8-12 for the flowers to be delivered. It is 8:40 pm on Mother’s Day and nothing was sent. Very disappointed.

Never got what was paid for. They won’t even respond on any contact. I will make sure everyone is aware.

I specifically ordered roses for my elderly 96 year old mother for the 10th of May, which holds a tremendous significance to both she and myself. After multiple emails, and chats, they still have not delivered her flowers after lying that they had. The chat is scripted. Rakuten should remove this as an offer. I’m holding my breath and praying that my Mother remains alive to accept the delivery, should it actually arrive. It wasn’t cheap, and the service is worse that waiting in line at the at the amusement park in the summer. I will not trust Florists.com for future orders!