Florists.comReviews of florists.com

Ordered a double bouquet for my mom for Christmas. Ordered on 12/18 and received a bizarre call the next day saying that they “wouldn’t have the flowers for the order”. The email said the delivery date would be any time between the 19th and the 24th, so six full days to deliver them. They wouldn’t have any flowers for six days??? How are they even in business? They said they’d issue a full refund. When I checked PayPal, the initial charge is still pending but no refund. Guess we will see if the charge drops off or not. From these reviews, it looks like I might have to file a dispute with PP. I tried calling the number that they called me from and it rings and then hangs up lol

Placed an order on 11/29 paid in full. Notified 12/18 by email and voicemail that my order was cancelled. Called customer service and agent said to call another toll free number (1.800.348.3222) waited in queue for 30 minutes then opted for a call back. They called me at 9:50pm ET. Agent was impatient with me because I did not have my order number handy and needed time to unlock my computer. The agent then told me I needed to call Florist.com at another number because they weren't Florist.com. Wait? What?! Then why did you call me??? The number this agent gave me (1.877.475.0687) is not a working number. So dead end and no flowers for Christmas because it's too late now and I still haven't seen my refund.

I ordered a beautiful bouquet of roses for my sister-in-law's birthday because my brother (her husband) who passed away 2 years ago would always buy her flowers on her birthday, and I knew it would make her so HAPPY! Well, guess what? The flowers were never delivered on the day they were supposed to! The next day I called their customer service line to find out what happened and they said sorry, let me contact the florist to find out. When she came back on the line she said she couldn't say why they weren't delivered, but they could deliver them today. So I told her "No, forget it! You ruined her special day. I just want my money back now." They didn't even try to offer me a discount on any future purchases, just a "sorry we messed up". I will never use this company again and will make sure everyone knows how incompetent they are.

Junk company. Never delivered order. Never responds in chat. Never answers phone or email. Disputing with paypal, leaving reviews all over the world and only using 1800flowers from now on. STAY AWAY

This company is a scam. I ordered flowers for a funeral and they weren't delivered. I received a message after business hours and they claimed the delivery truck broke down and they would deliver them the next day. We'll see if that happens but does it really matter - how humiliating to have flowers for a funeral show up a day late! Avoid these scammers at all cost!

Wish I had read reviews before ordering flowers for my fathers funeral. They were never delviered.

Worst experience ever with Florists.com. They processed the fee but never delivered the flowers. When I called they couldn’t find the order but after 30 minutes on the phone they did find the order and I was told “it wasn’t delivered and we don’t know why.” DO NOT EVER TRUST THIS COMPANY!

Flowers did not arrive day of wake. Called and sat on hold on and off for 15 mins, they assured me they would arrive by the time the mass started. Nope. Would never EVER use them again.