Fl Premier RentalsReviews of floridapremierrentals.com

Disappointing Experience — Pool & Spa Unusable for Entire Stay We stayed at a Florida Premier Rentals property in Orlando and unfortunately had a very disappointing experience. When we arrived, the house had numerous dead bugs throughout the property, and there wasn't even a broom available to clean them up. We also found what appeared to be black mold in the primary bathroom shower. The pool and spa were full of dirt and debris and clearly were not ready for guests to use. We immediately reported the pool condition. After the issue continued, Florida Premier Rentals eventually sent two people to inspect the pool, and they determined that the pool pump was not working. Despite our complaints, the pump was not repaired during our stay, and the pool and spa remained unusable for our entire trip. This was especially frustrating because the private pool and spa were prominently featured as amenities in the rental listing and were a major reason we selected this particular house. We were traveling as a family and specifically chose a property where we could enjoy the pool during our downtime from the Orlando parks. Our biggest disappointment was the response from Florida Premier Rentals. We reported the problems and gave the company an opportunity to address them, but the pool issue was never resolved during our stay. We were also not offered any compensation for losing the use of a major advertised amenity for the entire vacation. Problems can happen with any rental property. What matters is how the management company responds when they do. Based on our experience, Florida Premier Rentals was not sufficiently responsive and did not provide an acceptable resolution. Future guests who are choosing a property specifically because of amenities such as a private pool or spa should be aware of our experience.

While staying at Florida Premier Rentals, Storey Lake- 2718 Oxymoron Way Kissimmee, FL Dec. 25, 2025- Jan 2, 2026 we encountered multiple roaches. My family and I saw roaches everyday/multiple times per day to include on the ceiling, in the kids’ bed on a pillow, bathrooms wall/showers/floors, roaches crawling across the kitchen and living area floors, roaches coming outside and inside the cabinets/drawers, on the bedroom walls, on and crawling from under the stove; roaches crawling from under the washer/dryer area and on the countertops. Our first day at the property, there was a dead roach in tea kettle and dead roaches in other areas of the home. We went through an entire can of RAID, had to constantly sweep the floors and wipe the countertops down with Clorox pads. On two separate occasions my family had to jump up and grab their plates while eating as two roaches appeared during this time. The Property Management team was contacted on December 26th to inform them of the roach issue and I was told Pest Control would come by but they could not provide a day/time of their arrival. I called the Property Management team back on December 27th to express concerns of more roaches and Pest Control Company, Helios arrived on Sunday morning, December 28th. The Helio Pest Control agent that arrived informed me that he did not receive the request to visit the property until after hours on December 27th which is why he showed up on December 28th. Prior to the Pest Control agent leaving the property he explained that we may see a few more roaches since he just sprayed but nothing bad. pictures to the host in the VRBO app. noting the roach issues. I also asked what my options were as at this point, I wanted to be moved to another home. On December 28th, I spoke with Florida Premier Reservation Manager, Yvonne, and she acknowledged the frustration we were experiencing during the stay and stated to me that she would be running if she were in the home. FL Premier Rentals offered a five-bedroom home which was not enough space for my family staying in the current 8-bedroom home. Florida Premier Rentals also stated and documented that they were escalating the concerns to the Resolutions Department to determine compensation as there was nothing more they could do during the holiday period. However, despite us still seeing roaches after two visits from pest control, she considered the pest matter closed since the home was sprayed. I contacted Property Management again on December 31st to note that there were still a number of roaches coming out. The same Pest Control agent arrived again and noted seeing dead and live roaches in the home. To which the property management team noted that they were not sure what was going on. I was asked what I wanted at this time, to which I requested a full refund. Florida Premier informed me on January 2nd that they were offering me a refund $890.95. My family paid $6,806.75 for the home and was only offered one night and a half stay for the inconvenience. Florida Premier Rentals first blamed the pest control company for coming out late due to the holidays. I questioned this because the Pest Control agent that arrived to the property reported that he was at the home in November and that when a request is made, an agent arrives to the property within 24 hours of the request. The timeline of there being a delay between November and right before Christmas does not seem truthful. When I pushed back on this reasoning, I was then told it was due to FL's climate as occasional insect activity can occur even in well-maintained homes. If Florida Premier Rentals believes seeing the number of roaches we saw is occasional that is very unfortunate for future guest. I provided pictures and videos of the roaches to Florida Premier Rentals, the pest control POC and the onsite property team representative who came to the property. The property management representative saw the dead roach in the kettle for himself and was grossed out. I was also told that the last guest did not report a roach issue, which I am not sure what that has to do with my stay and properly reporting the issue. FL Premier Rentals appears to be insinuating that my experience, videos and pictures are false. Prior to my arrival to the property on December 25th, I paid $360 separately/on top of the $6806.75 for pool heat. When we arrived, the pool heat did not work so Florida Premier Rentals refunded me the $360 despite the pool heat being fixed later during the trip; I did not request the refund but appreciated the gesture. FL Premier Rentals concluded that the $360 for the unheated pool plus the one night and a half stay should be enough to cover the roach issue. Despite pics and video evidence & because the last guest did not complain my issue was considered an isolated incident.

I had a very frustrating experience with Yvonne as the property manager. The listing for the rental I was interested in provided a false address, and I only learned the real location after the cancellation period had passed. This company seems to rely on stalling tactics and bait-and-switch techniques, misrepresenting the true location of their properties to attract tenants. When I confronted them about the discrepancy, they simply denied the issue and delayed any response, making it impossible to get a refund. I would strongly advise others to be cautious when dealing with this company, as they seem to be intentionally misleading in their advertising and handling of rental agreements.

Worst I’ve been in. Door won’t open upon arrival, ac stops working 3 hours into house rental, their tech never showed up to fix it. Elevator broke next morning 4 am I go to use not working, I report 5+ calls 2 days later they admit not doing anything to fix, all 5 days here broken still, then the washer brakes trying to do the few towels they left for a family of 6, never fixed it after multiple calls. So ended up with a 63 year old with feet and back problems climbing 3 flights of stairs to the 4th floor every day having to stop multiple times. I’m chatting with out attorney seeing if it’s even worth messing with, might just to make them have to deal with the paperwork, since they refuse to compensate or fix.

We booked a vacation with Florida Premier Rentals starting 7/10 and checking out 7/17. 232 Auburn Ave (Encore Resort at Reunion) From the moment we entered the home we experienced the following issues. Air Condition was not working on the first floor (61 degrees second floor / 80 degrees first floor) 7 interior lights not working. 2 exterior lights not working (unable to use patio and pool at night) First floor master toilet not working and backing up. First floor master shower backing up. 3 of the 10 kitchen chairs were broken. Pots and pans were so cheap that most of the pans were deformed and bent we need to purchase our own. Wi-Fi system in the home was very slow and spotty. IT company had to come and replace the router. During the week some of these items were addressed with a call each day and us waiting around for a repair person to show up. We would call each morning and talk to Yvonne at Florida Premier Properties to report the issues repeatedly only to be told she was doing her best to have someone swing over. The air condition was never repaired, and we were told due to the fact there was only one air conditioner in the home the first floor will always be much warmer then the second floor where the unit is located. (Florida heat 95+ degrees) Yvonne told us that she would have fans brought over many times but that never happened. The toilet and shower issue was never resolved as the repair company told us they would need to order parts. I found a local repair company and paid them $100 to snake the drain to fix the issue as we could no longer deal with a nonfunctioning first floor bathroom. In total we missed out on many planed events due to all these issues and would never stay or deal with Florida Premier Rentals again. My feeling is that they thought we would stop calling and wear us down. In total we spend over 20hrs on the phone with them and waiting for repair people to arrive.

We booked this trip months before covid restrictions took place, for the holiday of a lifetime in April 2020. At the time, our flights were cancelled by British Airways, holiday parks were closed, US borders were closed to us and we were not allowed to leave the UK. We were unable to get any compensation for the thousands of pounds we spent on accomodation via our insurance company because Florida Premier Rentals T+Cs stated monetary refunds were possible if they could not fulfil the booking. I have been in emails back and forth for months and still they are not giving our money back to us. In exasperation I recently emailed and stated we would have to leave a poor review and report to financial ombudsman. The owner of this UK based company Karen Collinson stated that they have 'bent over backwards' to offer us the chance to rebook a holiday without a rebooking fee. She stated also that she will not be bullied or blackmailed. I am at a complete loss as to how to respond to such a situation, and these kinds of responses. I therefore felt compelled to warn others that if they take the risk and decide to book holiday accommodation with this company, based on my experience, there is likely to be no way they will get their money back in the event of circumstances beyond their control.

DO NOT DO BUSINESS WITH THIS COMPANY. We booked a stay with this company and our plans changed. They would not consider refunding our deposit or even issuing a credit for a different stay. Poor business ethics. My cancellation request was 6/16/2020, this allows nearly 15 weeks for another booking, easy enough. I hardly think any of your other parties are out any money (Homeaway said you control the decision regarding the return of deposit).