Florence EisemanReviews of florenceeiseman.com

Response from Florence EisemanApr 12, 2021

Hello Betty- thank you for reaching out to us. As a valued customer we appreciate your input. We have recently adjusted our shipping prices for when a customer is spending under $100, and we are in the process of evaluating all of our shipping costs and carriers at this time. Please know we are trying very hard to continue to deliver the quality merchandise all of our customers have come to appreciate about Florence Eiseman. We do have two lines of knit clothing at two different price points. While shopping you might have noticed that our "Knitwear" line is meant to be more like "play clothes" and has been printed(not woven) and designed with children's activities in mind, whereas our regular knits still have the traditional feel and design everyone has come to love. Thank you again for contacting us. We hope you will continue to shop, as well as, letting us know your thoughts. Sincerely, The Florence Eiseman Team

Response from Florence EisemanDec 28, 2020

Lori- we are so happy you received your items and that you are pleased with them. Thank you for letting us know. Happy New Year, The Florence Eiseman Team

Response from Florence EisemanFeb 3, 2020

Hi Nooshin, Thank you for your feedback in regards to the shipping price. We do our best to keep our shipping costs down and we will continue to keep costs as low as possible. We are glad to hear you love the dress! Please let us know if we can assist in the future. Best, Florence Eiseman Team

Response from Florence EisemanDec 16, 2019

Hello Madelyn- Thank you so much for ordering and we are thrilled you are enjoying the hair bow. We are having a lot of success with them and hoping all of our customers are enjoying them as well. Our shipping rates are very competitive with the industry, especially our free shipping rate when the customer is spending $100 or more. We take everyone's feedback seriously at Florence Eiseman. I will be forwarding your comment, so that it can be part of our ongoing discussions about producing and bringing the best products to market for our customers. Thank you for reaching out~ The Florence Eiseman Team

Response from Florence EisemanOct 29, 2019

Hi Doris- Thank you for bringing this to our attention. We always try to provide the best gifting service to our customers. We apologize for not wrapping the gifts separately. This situation makes us aware that we need to improve our checkout system when purchasing multiple gifts. Please also know we stand behind our clothing, and we would be happy to exchange the jumper for you. If at any time anyone feels the items are not first quality we always encourage them to be returned or exchanged. Thank you again for reaching out to us and being such a loyal customer. Sincerely, The Florence Eiseman Team

Response from Florence EisemanOct 30, 2019

Jamie, Thank you for your feedback! I believe we did get this taken care of, if not please have your daughter connect directly with Customer Service # 833.801.3168. We are happy to be of assistance. Sincerely, The Florence Eiseman Team

Response from Florence EisemanOct 29, 2019

Hi Priscilla- Thank you for bringing this to our attention. We sent you a more detailed email explaining our shipping. We hope it will help explain our process. We are so happy you have been shopping with us throughout the generations, and that you will continue to as well. Thank you for being such a loyal customer! Sincerely, The Florence Eiseman Team